Onboarding specialist dach - german speaking

About Us We're Travel Perk, a hyper-growth Saa S platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America.

In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment , with a total valuation of $1.4 billion.

We've been winning awards too.

Since 2023, we've been voted one of the best places to work , one of the fastest-growing apps and tech companies , and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, Get Your Guide, and Aesop trust us to supercharge their corporate travel.

The Role The Implementation team at Travel Perk manages the onboarding of our new clients.

We are looking for a German-speaking Onboarding Specialist who will be responsible to successfully execute and launch the implementations within your portfolio.

As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client.

Your success will be measured upon the completion and adoption of the Travel Perk platform among your customers' users.

You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process! The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail.

Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

What you'll be doing:
Lead cross-functional project teams to successfully implement new clients Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalising deliverables and building out client-facing communications Reviewing contracts, optimising resource management and validating process quality Serve as the first point of contact for client escalations during the implementation process Develop and implement strategy plans to achieve account ramp-up goals Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs Communicate complex and technical information in a manner that all audiences can easily understand Ensure that project team members have a clear understanding of timelines, tasks, risks and issues What we look for:
Proven track record of successfully managing and delivering projects in an international environment Being native or near native in German Fluency in English (Written and oral) Experience in Implementing products to different clients We can consider candidates with great experience in Travel Agency or Training Organised and structured way of working, with good capabilities to analyse and deliver recommendations Excellent verbal and written communication skills in English Able to develop relationships with all levels of the organisation, both internally and externally, and adapt the communication accordingly Excited by challenges and have a personal drive to make a difference What'd we'd like but not essential:
Studies in Project Management It will be a plus if works in the travel industry Prior experience in a SAAS implementation role What we always look for:
Highly organised and possess a high level of administration ability and 'can-do' attitude Keen eye for detail Customer focus Culture / team fit Passionate Calm and can handle pressure Smart, fast learner and tech savvy Hard Worker, willing to go the extra mile.

Our Benefits A competitive compensation package, including equity in Travel Perk; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance, depending on your location; "Flexible compensation plan"; Unforgettable Travel Perk events; A mental health support tool for your well-being; Volunteer Perk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.

Exponential growth & personal development opportunities; IRL English or Spanish Lessons are held in the Barcelona office.

Parental leave:
12 to 16 weeks after 6 months, based on location and eligibility factors.

How we work:
Our Vision is for a world where Travel Perk serves as the platform for human connection in-real-life (IRL).

We take an IRL - first approach to work, where our team works together in person 3 days a week.

As such, this role requires you to be based within commuting distance of our Barcelona hub.

We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At Travel Perk, we prioritise experience and potential over academic qualifications for this role.

We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance.

Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis.

English is our official office language, so we request that resumes be submitted in English for effective communication.

Travel Perk is a global company with a diverse customer base-and we want to ensure the people behind our product reflect that.

We're an equal opportunity employer, meaning you're welcome at Travel Perk regardless of your appearance, where you're from, or anything else that makes you.