At Kantox, we are looking for a Client Operations Specialist to join our amazing client transaction services team and hold an important role in the organisation. This job is for you if you are looking to develop your career in a disruptive environment. In this role, you will be part of the client transaction service team which is essential to ensure smooth operations within Kantox.
Role Summary: As a Client Operations Specialist at Kantox, you will play an important role in ensuring the smooth operation of our client transaction services team. You will be responsible for managing incoming client queries, maintaining our customer support platform, and generally assisting clients with their requests.
What would you be doing: Assisting and answering clients queries via our customer support app or via phone.
Collaborating with multiple teams and stakeholders to help solve a client issue or query.
Developing and maintaining customer support processes and procedures with other teams and stakeholders to ensure new product rollouts are supported.
Proactively chasing internally on tickets and ensuring that KPIs and SLAs are met.
Elaborating new Service KPIs and monitoring existing ones.
Maintaining the Kantox customer support platform.
Assisting in transaction-related tasks in scope for the team.
Helping and training clients on the usage of the Kantox suite of products.
The ideal candidate should have: Bachelor's degree in Finance, Business, or related field.
Previous experience in an operations role within a Fintech or SaaS company.
A general understanding of the payments industry as well as FX trading and hedging.
Great communication skills, not afraid to pick up the phone to call a client to offer help when needed.
Data-driven mindset with the ability to extract and analyze data.
Strong organizational and time-management skills.
Ability to work in a team and meet tight deadlines.
Proactive problem solver with a client-centric approach.
Detail-oriented and highly self-motivated.
Proficiency in English; French is considered a plus for this position.
Understanding of Zendesk or similar customer support platforms would be appreciated.
What we offer: Competitive salary.
Sponsored learning budget.
Free private health insurance.
Free Spanish, English, and French lessons.
Relocation package if needed.
Flexible working hours with an intensive Friday schedule.
36 days of annual vacation.
Gym discounts and free sport activities.
Restaurant Ticket with monthly credit and regular cross-team lunches.
Fresh fruit and unlimited coffee.
Office with 360-degree views of Barcelona.
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