Desk side support

Our goal is to strengthen the brand in Spain.

We are looking for an expert to work as Desk Side Support ! What do you need to fulfill this job? Experienced in Desktop Laptop, troubleshooting.

Experienced in installation, configuration and OS troubleshooting.

Experienced in Asset Management Should have experience in application support.

Knowledge on i Phone configuration.

Should have exposure to basic network troubleshooting.

Exposure and understanding of ticketing tool.

Understanding of ticketing process incident/service requests.

Understanding of SLA and meeting targets.

Understanding of Service desk process of logging tickets and allocation.

Understanding of Asset/inventory record process, System & Peripherals movements, etc.

Understanding to coordinate with vendors/principles.

Understanding of client management, user response (email/verbal).

Managing SLAs for its respective sites.

Hands-on experience on ticketing application.

Knowledge of Hardware asset management.

Working on incidents and requests, troubleshooting hardware and software issue.

Experience to Installation and configure operating systems, applications and software/driver updates.

Experience on remote assistance in PC set up, upgrades, troubleshooting.

Hands-on experience on Microsoft excel.

Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.

Keeping required documents handy and updated.

Escorting third party engineers at site.

Smart hand request/Hands and feet support for network/printer/firewall activities etc.

Packing and unboxing laptops.

Quality Assurance Testing of laptops.

Move equipment between Hub/tech Hub, Goods in and Loading Bay.

Disposing equipment.

Liaising with site facilities for maintenance of the Hub/tech Hub area.

Monthly/weekly Inventory audit.

Placing Hardware/accessories orders and managing Threshold stock.

Handling Customer service support.

Deskside Support calls.

Receiving equipment from clients and updating stockroom.

Managing stockroom.

Should have worked in Manufacturing & Production line support from IT Perspective.

Other Skills Excellent communication and conversation skills.

Should have a great customer handling skills.

Able to handle unforeseen situations Ability to work flexible hours from time to time to cover for other urgent issues which may occur at the site.

Language requirement: Spanish and English fluent.

About HCLTech: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you'll thrive in, then you're in the right place.

Join us on our journey in advancing the technological world through innovation and creativity.

Why Us? We offer End-to-end digital transformation expertise that helps clients from strategy through execution.

We work with the biggest brands, offering the opportunity to be a part of industry-leading work.

We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.

We offer freedom and flexibility on the job, empowering our employees to make decisions.

We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.

We offer the opportunity to work with colleagues across the globe.

We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.

If you have a valid disability certificate, Certificate of Disability in Force, please contact us.

Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices.

To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization.

We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.

HCL is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.