Senior Manager, Quality Assurance

Location:

GTA Ontario - 5 days/week - 2 days in Etobicoke office, 3 days on various sites
Company:

Mattamy Homes Canada
Division:

Greater Toronto Urban (GTU)
Employment Type:

Full-Time
Role:

Senior Manager, Quality Assurance
Reports to:

Vice President, Business Process & Customer Experience
When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you are part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting - and we're making it happen.
What we offer
Mattamy's Greater Toronto Urban (GTU) multi-residential division is the growth engine of Mattamy Homes Canada. In its first three years, the GTU division already enjoys an existing multi-residential portfolio, with formidable brand recognition, and a development pipeline that will see thousands of new mid and high-rise condominium suites brought to the market within the next few years across the GTA area municipalities.
The Senior Manager, Quality Assurance, reporting to the Vice President, Business Process & Customer Experience, is an innovative and process-oriented professional with a proven track record of building high performing teams and delivering quality product to customers.
Your personal drive, relationship building ability, strategic mindset, creativity, customer-focus, and passion for continuous improvement is what will set you up for success.
In this role, you can expect:


Attaching your name to projects that will redefine your career while positively shaping communities for future generations.
Dynamic and growth-oriented culture with an exciting and forward-thinking team mentality.
An opportunity to work with one of Canada's strongest brands.
Be part of a rapidly growing division that is targeted for Mattamy Canada growth.
Opportunity to work with senior leaders who will support your vision for growth and excellence.
Competitive overall compensation with a comprehensive benefits plan, continuous learning and opportunity for growth and fulfillment.

What you'll do

Lead the Product Quality Team and provide key support to the Construction Operations team during the build process.
Manage the Product Quality team in conducting product quality checks of Suites and Common Areas during set milestones.
Support the creation of a standard suite delivery program and a common area program that can be shared and implemented by the Construction Site teams.
Collaborate with departments (Construction, Warranty, Customer Care) to provide feedback and create measuring tools for Construction and trade related quality issues.
Lead the reporting of Quality metrics across the Urban division.
Oversee the implementation of the Quality Management program across the construction sites, ensuring adequate resourcing and identify improvements to the program.
Ensure installations of finishes are as contracted/scoped, product specifications are met and assist with vetting of product and design alternatives where necessary and possible.
Maintain product quality schedule and reporting at checkpoints during the construction phase using an established inspection matrix.
Resolve common deficiencies by creating targeted programs and hosting regular quality inspections of suites and common areas and training (monthly and quarterly training sessions as needed).
Review mockup suite(s) and provide commentary for each community to ensure design and quality parameters are met and understood.
Ensure the construction team understands quality expectations that need to be maintained for the community lifecycle and identify subpar workmanship and trends that can be course corrected in real time.
Share ongoing lessons learned from the Quality Program with the construction Project Management, Site and Design teams to ensure future success.
Assist in creating a master 'community lessons learned' working document to assist with improvement over multiple communities and applying them through master tender scopes.

What you bring

Bachelor's degree in Business, Engineering, Quality Assurance, and/or Construction Management.
10+ years of Construction industry experience, ideally in a role focused on quality.
5+ years of progressive experience managing complex projects, coupled with a minimum of 5 years or more as a people leader.
Proven leadership skills honed by success at the management level of mid-sized to major organizations.
Demonstrable experience executing on long range and/or complex projects with multiple stakeholders.
Technology savvy with proven experience working with an ERP System, together with exceptional analytic, quantitative and problem-solving skills.
Demonstrates confidence, leadership skills, honesty, and integrity together with exceptional communication and interpersonal skills.
Data and detail oriented with the ability to leverage analytics to make decisions.

Bonus points

Understanding of building drawings, codes, and site specifications.
Experience using Procore.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It's okay if you don't have 100% of the requirements. If you're the right candidate, we'll help you learn and grow.
Who we are
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.
Be yourself. We want it that way.
At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.
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