In-Room Dining Operations Manager

Empresas: SLS Barcelona

Job Summary:
We are seeking an experienced In-Room Dining Manager to join our pre-opening team at SLS Barcelona. As a key member of our Food & Beverage team, you will be responsible for directing the operations of In-Room Dining services, ensuring exceptional service and guest satisfaction.

Key Responsibilities:
• Provide warm, sincere, and engaging service to our guests.
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on-the-floor communication, training, and coaching.
• Oversee the daily operations of the in-room dining service, ensuring seamless execution and exceptional guest experiences.
• Monitor guest feedback and implement improvements to enhance in-room dining services.
• Balance operational, administrative, and colleague needs while maintaining floor presence.
• Conduct performance evaluations and provide ongoing training and development opportunities to team members.
• Uphold the highest standard of internal and external customer service at all times.
• Monitor and control costs and expenses related to In-Room Dining services.
• Ensure service is within the standards of SLS Barcelona.
• Collaborate with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
• Participate in hotel meetings and contribute to overall property goals and initiatives.
• Perform any and all other tasks as assigned.

Requirements:
• Degree with emphasis in Hospitality/Restaurants management.
• +3 years of experience in food and beverage management, preferably in a luxury hotel setting.
• Problem-solving & decision-making skills; analytical and highly detail-oriented.
• Proven team leader with a high level of energy and motivation, with a proven track record of living the company's values.
• Proficient knowledge of computer systems such as Microsoft Word, Excel, and Outlook.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Excellent verbal and written communication skills, fluent in Spanish and English.

What We Offer:
The opportunity to join an innovative, fast-growing, international group committed to building a global brand. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands.