In-Room Dining Manager

Empresas:
SLS Barcelona What you'll do We are looking for an experienced In-Room Dining Manager to join the pre-opening team at SLS Barcelona.
Under the guidance of the Assistant Director of Food & Beverage, the In-Room Dining Manager directs the operations of the In-Room Dining services, ensuring the highest level of service and guest satisfaction.
• Provide warm, sincere and engaging service - Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Oversee the daily operations of the in-room dining service.
• Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
• Monitor guest feedback and implement improvements to enhance in-room dining.
• Balance operational, administrative and Colleague needs while maintaining floor presence.
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Upholds the highest standard of internal and external customer service at all times - Monitor and control costs and expenses related to In-Room Dining.
• Ensure service is within the standards of SLS Barcelona.
• Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
• Participate in hotel meetings and contribute to overall property goals and initiatives.
• Participate in service as necessary in accordance with needs.
• Control stocks for daily use to ensure service requirements are met.
• Maintain high staff morale and team spirit within the department.
• Create and innovate new ideas and promotion to generate revenue for In Room Dining.
• Performs any and all other tasks as assigned.
Requisitos :
What we are looking for.
• Degree with emphasis in Hospitality/Restaurants management.
• +3 years experience in food and beverage management and, preferably in a luxury hotel setting.
• Problem solving & decision making skills; analytical and highly detail oriented.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
• Proficient knowledge of computer systems such as:
Microsoft Word, Excel & Outlook is required - Ability to multitask, work in a fast-paced environment and have a high level attention to detail - Excellent verbal and written communication skills.
Fluent in Spanish and English.
• You make people feel good - your team, guests and colleagues alike.
You make a positive impact.
• You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate aboutwhat we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS's unique culture.
• You are humble and open to ideas.
We leave our ego at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you.
• The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.