Night Manager

SLS Barcelona
ES - Barcelona
October 30, 2024

Empresas:
SLS BarcelonaWhat youll do We are looking for an experienced Night Manager to join the pre-opening team at SLS Barcelona.
Under the guidance of the Front Office Manager, the Night Manager will lead and supervise the Front Office department's operational functions throughout the night.
• Lead and supervise night shifts, ensuring safety, security, and a seamless guest experience.
• Undertake a review of end-of-day takings against logged reports.
• Edit all reports to ensure accuracy and full completion, investigating any anomalies found between daily reports and takings.
• Train the Front Office night team in ensuring the accurate completion of systems and processes.
• Conduct nightly audits, meticulously reconciling accounts to ensure accuracy.
• Ensure credit card system reconciles to daily transaction lists.
• Collaborate with the team to enforce procedures, creating a tranquil environment.
• Manage overnight reservations and check-ins, providing efficient and friendly service.
• Greet and assist guests in a warm, courteous, and professional manner.
• Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
Requisitos :
What we are looking for.
• Minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Someone who understands, celebrates and embraces the SLS brand values.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• Excellent verbal and written communication skills.
Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike.
You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; youre passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLSs unique culture.
• You are humble and open to ideas.
We leave our ego at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you.
• The opportunity to join an innovative, fast-growing, international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

Read the full job description and apply online on the recuiter's web-site

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