High Level Spanish and English Customer Support Specialist

CPM International
ES - Barcelona
October 27, 2024

About CPM International CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.
Our Client Our Internal Customer Service team is dedicated to fostering strong relationships with our clients. We focus on account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction.
Our Values We Care:
Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious:
Proactive approach to problem-solving and a 'can do' attitude.
We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Key Responsibilities Quality Assurance:
Ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, WhatsApp, emails).
Multitasking:
Efficiently handle multiple tasks and systems in a fast-paced environment.
Booking Conversions:
Make outbound calls to potential patients, offering Free Visits in designated countries.
Decision Making:
Make real-time decisions in a dynamic and ambiguous environment.
Escalation Management:
Handle customer issues and escalations.
Lead Generation:
Prospect for and respond to incoming leads to meet or exceed sales quotas.
Process Improvement:
Identify trends, weaknesses, and solutions to enhance the customer journey and train team members.
Team Collaboration:
Foster a positive and energetic team atmosphere.
Requirements Afluent level of Spanish with exceptional grammar and spelling skills.
High level of English (Both written and spoken).
A genuine passion for delivering outstanding customer service.
Ability to deal with sensitive calls with empathy.
Strong administrative skills with a keen eye for detail.
A professional outlook and proactive approach to problem-solving.
Benefits Start date:
11th November 2024.
Contract:
Temporary until 10th of February (1-month probation period) with the view to be extended.
Full-time:
(39 hours/week).
Working days/Hours:
Monday to Friday from 7:
00 am to 4:
00 pm.
Salary:
€18,000.00 gross per year.
Bonus:
€1000 gross per year pro-rated, based on KPIs.
Holidays:
2 accrued per month /24 per calendar year.
Paid bank holidays + 1 extra day in lieu.
Hybrid work model:
4 days per month at the office or for training purposes.
Training:
1 week of initial training based in the office.
Office location:
Barcelona (La Sagrera).
Other Benefits:
Best-in-class people engagement activities and programs, Ongoing training and development, and an opportunity for you to cultivate a new and exciting career in a high-growth environment, Employee Assistance Program - Free, confidential, and impartial guidance and support, Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation, Option to sign-up for Discounted Private Health Insurance, Referral Program - Bring a friend and get a referral bonus, Access to LinkedIn specialised training courses.

Read the full job description and apply online on the recuiter's web-site

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