Customer Service Representative Spanish-speaking - On-site - Fashion Industry IN02

Concentrix CA
ES - barcelona
January 30, 2025

Job Title: Customer Service Representative (Spanish-speaking) - On-site - Fashion Industry IN02

Experience the power of a game-changing career

Ready to ditch the ordinary and embrace the extraordinary? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop 'friends for life' at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

As a Customer Service Representative on our team, you will:

Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.
Log call details onto call management systems and provide response and resolution within SLA.
Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are proficient or bilingual in Spanish.
Have good disposition to work in a customer service environment.
Have customer care skills - ability to listen to and understand the customers' needs.
Can take ownership of, and progress calls to resolution or escalate calls as necessary.

It will be a plus if you have:

Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you

In this role, we offer benefits that help support your unique lifestyle:

20 hours/week temporary contract: Monday to Friday 10:00 to 14:00.
Salary 8.709,43 euros gross/year.
Central location in Barcelona.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs and specialized courses.

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their 'employer of choice.'

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Spanish (Required)

Time Type: Part time

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Read the full job description and apply online on the recuiter's web-site

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