Customer Service Representative with Italian f/m/d

W L Gore and Associates
ES - Barcelona
November 18, 2024

About the Role: We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team in our office in Barcelona to deliver functionally excellent customer service in different languages.

This position will be located at our facility in Barcelona, Spain, with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.

Responsibilities:
• Responsible for the entire Order to Cash process, reception, and integration in our ERP system following our company internal quality procedures
• Handling of emergency orders
• Track orders and deliveries and attend to possible incidents
• Keep our customers informed about backorders in collaboration with our demand planners and our international warehouse
• Organize returns and contribute to maintaining a healthy inventory in collaboration with the customer and our Sales Team
• Arrange deliveries in collaboration with our European warehouse
• Process invoices and corrections through liaison with our European Accounting Service Centre
• Efficient management of documentary information regarding orders (delivery notes, invoices, etc.)
• Provide our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Propose process improvements and understand the department process flow for better efficiency and enhanced quality of service

Required Qualifications:
• At least 3 years Customer Service experience in an international environment.
• Proactive problem solver with flexibility and the ability to multitask
• Excellent organizational skills and time management skills to work on tasks like emails and queue handling
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Remain detail oriented even under pressure, able to set priorities
• Committed to quality and providing a professional and responsive customer experience, supporting Gore's business results
• Open communication, resilient, and impact aware
• Always willing to learn and grow with an attitude to go beyond
• Skilled in working with ERP/IT systems, plus experience of e Commerce solutions is very welcome
• Fluent in Italian and English, other European languages are a plus

Hybrid Working Arrangements are permitted for Associates, with appropriate approval and compliance with Gore's remote working policies from the country in which they are employed.

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for 'profit-sharing'. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
• LI-ENL

Read the full job description and apply online on the recuiter's web-site

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