Customer Representative

Concentrix Spain
ES - Barcelona
October 30, 2024

Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development: We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role:

As a Customer Representative on our team, you will:

Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
Take incoming calls from boutiques and shops and resolve demands.
Log call details onto call management systems and provide response and resolution within SLA.
Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Escalate potential service issues initially with Mentor.
Follow all the processes and procedures of the project.
Understand and comply with administrative duties.

Your qualifications:

Concentrix is a great match if you:

Are proficient or bilingual in Dutch plus an advanced level of English.
Have a good disposition to work in a customer service environment.
Have customer care skills - ability to listen to and understand the customers' needs.
Can take ownership of, and progress calls to resolution or escalate calls to resolution.

It will be a plus if you have:

Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.

If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you:

In this role, we offer benefits that help you support your unique lifestyle:

Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00.
Salary 19,100 euros gross/year + up to 1200 euros gross/year in bonus.
Good location in Barcelona.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses.

Experience the best version of you If all this feels like the perfect next step in your career journey, we want to hear from you.

Read the full job description and apply online on the recuiter's web-site

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