Customer Care Advisor

SD Worx
ES - Barcelona
November 19, 2024

Protime is a thriving global provider in Workforce Management solutions.
Our software and expertise help companies master the art of managing their most valuable asset-time.
We like to call it their 'Human Capital.'
At Protime, it's all about growing, experimenting, and unleashing your full potential.
Want to try new things, level up your skills, and make an impact? You'll get that! We foster a collaborative vibe-because when we work together, great things happen.
Don't worry, you'll have plenty of freedom to own your role and make decisions.
However, you'll never be left to figure it out alone.
What will you do as a Customer Care Advisor?

You will be in direct contact with our Belgian customers and assist them with all their questions regarding the use of our software.
You build knowledge and experience within the different domains of our applications.
You build a relationship of trust with your client contacts.
You answer questions concerning the use of our Protime tools.
You advise your customers on how to optimize their Protime environment.
You develop an internal network and work closely with our internal customer experts (obtaining advice, delivering leads, passing on information, clarifying the needs of our customer portfolio, etc.).
You will have the opportunity to help think about the operation and future of the team.
Together, you take a critical look at the processes and take steps to optimize our customer service.
You share your knowledge and experience with colleagues.

You take ownership of your role, but of course you are never alone.
You can always count on #camaraderie and #collaboration (two of our core values) with your team members.
This is you?

You can speak to customers in a professional manner and have the perseverance to always search (out-of-the-box) for the right solution.
You have an interest in software applications and the hard part of HR.
You are analytically strong.
You work with our Flemish customers, so you communicate very fluently in Dutch.
You also speak English.
You know how to take responsibility in your role.
You like autonomy and taking initiative and you are self-managing.
You like working in a growth company where you constantly challenge processes and yourself in order to continuously improve.

What makes Protime the place to be for you?
Protime is on the rise, with a global mindset and big ambitions.
You'll be making an impact, constantly learning, and growing with us.
We thrive in a fast-paced environment where decisions get made quickly and communication is refreshingly direct.
Change? We love it! New ideas? Bring them on!
We're all about leveling up-both in our work and in how we support each other.
Team success and personal satisfaction go hand in hand here.
Plus, you get to work hybrid-style so you can enjoy the comfort of home and connect with your colleagues live in the office.
From many places, we work as one, moving from better to best together.
SD Worx Group lives diversity in the workplace.
Diversity provides inspiration and innovation in our company.
We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
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Read the full job description and apply online on the recuiter's web-site

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