Do you possess a positive outlook coupled with a proactive mindset?
Are you eager to delve deeper into understanding customer satisfaction within the IT realm?
Would you be enthusiastic about becoming part of a flourishing global IT enterprise?
If so, this could be your gateway to entry!
Tasks
Your responsibilities and impact as a B2B Technical Support Agent will be:
Addressing any B2B partners' IT-related issues that may arise throughout their workday
Assisting customers through various channels such as email and phone
Recording and documenting calls using the ticketing tool
Elevating issues to the relevant teams for resolution
Enhancing and sustaining customer satisfaction levels
Collaborating with direct teammates and various departments through effective communication
Requirements
Skills, qualifications, and interests you need to succeed in this role:
You speak Dutch and English fluently
You are interested in learning more about IT
You display analytical and systematic problem-solving abilities
You possess outstanding communication skills and the mindset of a team player
You are reliable, punctual, and looking for a long-term employer
You are in possession of a passport (if you don't have the NIE and SSN already)
You live or are willing to relocate in a radius of 100 km away from Barcelona
Benefits
What's in it for you?
€1.710 gross/month
39hrs/week (from Monday to Friday, rotative shifts between 7:00 - 17:30)
Working 2 days in the office, every 2 weeks (4 days a month)
1st month of training will be in the office in Barcelona, 2 months of training on-site in Belgium to meet the team and the company
Accommodation, food, and transportation allowance in Belgium provided
An indefinite contract
Private health insurance
The opportunity to work and grow in an established multinational company with a global presence
A generous restaurant voucher
Fully-paid training
Career development and leadership program opportunities
Free language courses in Spanish, German, French, and English
An uplifting and supportive team to become part of
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