Service Delivery Manager

SD Worx
ES - Andalusia - Málaga
January 5, 2025

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.
Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?
A dynamic environment: flexible working hours and working from home - everything is negotiable!
Medical insurance fully paid by SD Worx for you and two dependents (upgrades available)
Flexible pay package
22+3 holiday days
Reduced summer hours
Transport, internet, and mobile allowances (more information available during the interview)
Edenred flexible retribution options: meal vouchers, transport vouchers
Medical coverage, including mental health support
Remote work allowance
Personal time off
Laptop and equipment provided
Flexible bonus plan
Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
Referral program
Language courses
Training bonus
Learning opportunities: through an individual development plan and professional training
Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
All leaves are granted as from day 1!

Which tasks can you expect?
Operational Management: Handle day-to-day issues at the operational level, ensuring the quality of delivery processes and routines.
Customer Meetings: Lead customer meetings, applying governance models with monthly and quarterly reviews.
SLA and Invoicing Oversight: Monitor service level agreements (SLAs) and oversee invoicing processes.
Customer Relationships: Develop a thorough understanding of customer needs and requirements, promoting our products and services according to their needs.
Escalation Point: Act as the primary escalation contact for customers, resolving issues and handling complaints effectively.
Process Improvement: Drive improvement activities, working closely with customers and internal teams to refine our services.
Service Development: Stay updated on product and service developments to continuously improve customer engagement.
What do you have to offer?
Great Communicator: Strong interpersonal skills, with the ability to communicate effectively and professionally.
Experienced in a similar role in SAP environment 3-4 years
Consulting: You have experience working in customer-oriented consulting roles.
Service Management Savvy: Familiar with service management processes and governance.
HR/Payroll Knowledge: Experience in HR, payroll, or SaaS is a plus.
Customer-Focused: Known for your active, customer-oriented attitude and strong relationship-building skills.
Solution-Driven: Commercially and solution-driven, with a knack for developing our business alongside customers.
Fluent English: Excellent written and spoken language skills in both are essential. Proficiency of another European language is a plus.
From many places, we work as one, moving from better to best together.
SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.
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Read the full job description and apply online on the recuiter's web-site

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