Technical Support Specialist m/f/d

Nordex Group
ES - Andalusia - El Valle
January 23, 2025

Your Tasks
Working as part of the Spain, Africa, APAC Region service team, the Technical Support Specialist will be responsible for leading and supporting the different O&M projects with all field technical reliability matters and complex troubleshooting in the wind turbines, by providing safe, fast, and high-quality solutions.
Assist remotely to the projects in terms of technical troubleshooting and provide remote support.
Lead root cause analysis in collaboration closely with the local O&M team and Global Support Functions (Engineering, Quality, etc.) to develop solutions to be implemented at WF level or Fleet Level.
Assist in customer meetings and be the Global Face locally supporting and coaching the local team.
Support on the training programs for technicians and customers by delivering specialized troubleshooting trainings.
Support in the ramp-up process of new windfarms with local presence on site.
Map, build and strengthen relationships with key stakeholders (Local teams, 2nd and 3rd level support teams, Global Engineering, etc.).
Develop a teamwork environment within the Organisation and Service's staff to ensure quick and efficient response to Customer demands, turbine reliability issues, and availability levels.
Develop in cooperation with the Support function a Troubleshooting guide to ensure standardized methodology is applied globally in all projects for turbine components.
Support the development of internal standards, tools, and training materials for innovative reliability-centered and technology studies and methodologies.
Collect all WTG data and CMMS work orders and SCADA to ensure proper analysis of failures and problems and perform a fault-finding methodology to detect and solve the cause and origin of the failure.
Fault finding, troubleshooting, maintenance, and repair on all turbine systems, which will include mechanical, electrical, and hydraulic assemblies and major components.
Promote and lead the Performance and Reliability data feedback from Site to the correspondent Global areas of the organization and look for ways to improve such performance and request & follow that mitigation and correction plans are implemented.
Store all documentation in appropriate systems maintaining all necessary security compliance.
Your Profile
Engineering or Similar Complementary Training.
Experience in the wind industry (Commissioning and/or maintenance activities).
SCADA, Wind turbines Trainings, MS Office, SAP, JDE Edwards, Excel, Power BI, Power Point.
Experienced in dealing with complex technical topics.
High level of written and spoken English (C1).
Pro-active person, with initiative when facing issues and responding to them.
Flexible and stress-resistant, strong decision-making and problem-solving behavior.
Teamwork & collaboration mindset.
Your Benefits
In addition to the opportunity to make our world a little more sustainable, we offer you:

Some offers may vary by location.
At Nordex, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive.
As an equal opportunity employer, we welcome applicants of all genders, ethnicities, ages, religions, and backgrounds to apply for our open positions.
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Read the full job description and apply online on the recuiter's web-site

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