Professional Services Consultant

About the job

Are you an enthusiastic, motivated professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match!

Who are we?

Bizzdesign is a thriving SaaS company that has been transforming industries for the past 24 years, headquartered in Paris (FR), Berlin (GE), and Enschede (NL).
We are a dedicated team of over 600 diverse individuals, representing over 25 nationalities, collaborating in over 10 countries.

At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand.
We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.

Our software platform plays a pivotal role in enabling global organizations, with many of them listed as Fortune 500 companies, to make informed decisions and drive change.
Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.

What impact will you make?

As a Professional Services Consultant, you are a leader in delivering business consultancy engagements with customers, performing as the expert of the Bizzdesign Solution Suite, serving as a trusted advisor in the areas of architecture and Bizzdesign solution best practices, and managing customer projects to drive deliverables within the project timeframe.

You are part of an international professional services (PS) team within the Customer Success Organization (CSO), located all over the globe, primarily concentrated in the US, UK, Germany, Australia, and the Netherlands.
The PS team provides training, consulting, expertise, and value support to ensure our platform solves critical business challenges, while ensuring the CSO mission to optimize and grow customer value.

The CSO consulting team supports this mission by successfully executing from the definition of best practices, with successful post-sale onboarding, implementation of new customers, follow-through with pro-active 'challenger' consultative engagement, and development of the customer value.
All of which result in strong satisfaction, software, retention, and revenue growth within our existing customer portfolio, while ensuring optimal scalability, efficiency, and productivity.

You will be reporting to the Global Consulting Director, and you will work remotely in a multinational team, and live locally in Germany.
You will cover the DACH projects in the wider EMEA market.

Service delivery:

• Working as a team to deliver business and technical services, spanning strategic guidance, mentoring, workshop facilitation, training, and 'hands-on' product deliverables.
• Ensuring highly effective and productive collaboration with customer's key stakeholders and internal experts to drive the right expertise.
• Focusing on managing deliverables, meeting deadlines, and proactively managing risks and challenges.

Value execution:

• Ensuring the continued double-digit growth of Bizzdesign, through world-class expert consulting and customer success management, from successful sales support (e.g., commercial presentations, SoW creations) and implementation to new customers to effective, proactive customer development.

Best practices and Continuous improvement:

• Leading, contributing, and continually improving our customer success best practices and product offerings, focusing on value delivery, customer satisfaction, and swift implementation.

What are we looking for?

• You have experience in technology-enabled consulting services, delivering customer value to large enterprise customers.
• You have some experience in Business Consulting, Change Management, Enterprise Architecture, and serving a range of IT and business audiences.
• You preferably have knowledge and experience in one or more areas of Enterprise, Solution, or Business Architecture, and modeling using a formal language, e.g., ArchiMate, UML, BPMN, etc.
• You are fluent in German and English (written and verbal), this is a must.
• You preferably have a track record of driving customer value growth, including adoption and retention.
• You have the willingness to travel regularly within the DACH region to ensure a high degree of customer intimacy and engagement.
• You have at least completed a Bachelor of IT or equivalent qualification.
• You are a confident presenter and communicator.
• You are a relationship builder, mentoring, and inspiring customers to success.
• You have full ownership and accountability.
• You are 'obsessed' with customer value.
• You have a high degree of honesty and integrity.
• You can deal with ambiguous and less structured environments.
• You have a strong results orientation with agile output production.
• You have a 'hands-on' and 'roll-up-your-sleeves' collaborating supervisor attitude.
• Last but not least, you are highly analytical, process- and numbers-oriented.

What is in it for you?

• You will have a competitive base salary and performance bonuses.
• You will get a health and pension allowance.
• All business expenses will be paid.
• We like to invest in the growth of our employees, so we offer a range of courses and training depending on what you need, so you can get a little bit better every day you're with us.
• A fantastic working atmosphere with amazing colleagues who always put a smile on your face.
• Working together in an international environment with colleagues from all over the globe.
• There will always be room for your new ideas, suggestions, and initiatives, no matter how long you've been with us.
• You will have a role in an entrepreneurial and low bureaucratic working environment within a rapidly growing global software company.
• Last but not least, your home will be your working office, cool right?
• You will join our existing EMEA team as part of a global Customer Success Organization team and will be expected to travel to client sites to deliver both training and consultancy across DACH and EMEA if required.

Are you ready to start building your future with us? Let's meet up for a cup of coffee online and see if we have a match!

For additional information about the role of Professional Services Consultant, please contact George Constantinescu who is the Global Recruiter via ***.

Please Note:

We are not considering agency applications for this position.

To apply, please visit our website, or apply directly via the LinkedIn job post, as email applications will not be reviewed.