DE Multilingual AI-Powered Customer Support System Engineer Mandarin/Chinese Speaker

Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!

About Autel Energy

Founded in 2004, Autel Intelligent Technology Corp. , Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code:
688208).

Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers.

In Europe, we have:

• Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.
• 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.
• 4 local training centers dedicated to providing professional product technical training for our customers.
• 2 local cooperative warehousing centers to ensure stable product supply.
• 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.

Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.

For further information, please visit us now at
/de. autelenergy. eu/

We offer:

• Highly competitive salary and benefits package
• Excellent career development opportunities
• International work environment
• Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who:

• Have a passion for the new energy industry and are enthusiastic about the charging pile industry
• Possess good communication skills and a spirit of teamwork
• Demonstrate a sense of responsibility and proactiveness
• Candidates with relevant work experience are preferred

By joining us, you will:

• Participate in the rapid development of the European new energy market
• Contribute to the cause of green environmental protection
• Collaborate with outstanding talents from around the world
• Achieve your career dreams

• AI Language Model Integration:
  Responsible for integrating multilingual natural language processing (NLP) and generation technologies such as OpenAI GPT-4, Google Cloud Translation API, Microsoft Azure Translator Text API, ensuring the system accurately understands and responds to user inquiries.
• Backend Architecture Development:
  Design and develop a microservices architecture, including fault handling, question answering, and multilingual translation modules, ensuring the system's efficiency and scalability.
• Multilingual Database Design:
  Build and manage a multilingual database, maintaining a repository of FAQs, error code descriptions, and other information, enabling customers to quickly find assistance.
• Multilingual Translation and Q&A System Development:
  Use NLP techniques for intent classification and recognition in user queries, supporting fault handling and FAQ responses.
• User Interface (UI) Design and Integration:
  Collaborate with the front-end development team to design intuitive user interfaces, offering features such as multilingual switching and question categorization, enhancing the customer experience.
• Continuous Improvement and Optimization:
  Collect user feedback and usage data to continually optimize the model's multilingual processing capabilities and fault accuracy.

What You'll Need:

• Bachelor's degree or above in Computer Science, Software Engineering, Artificial Intelligence, or a related field.
• Proficiency in natural language processing (NLP) techniques and multilingual text processing, with experience using OpenAI GPT-4, Google Cloud Translation, and Microsoft Azure Translator Text APIs.
• Strong knowledge of database design, capable of managing and maintaining a multilingual FAQ and error code database.
• Familiarity with common AI development frameworks (e. g. , Rasa, Dialogflow) and microservices architecture design.
• Experience with RESTful APIs, JSON, and other data transmission technologies.
• Hands-on experience in developing multilingual or AI-powered customer support systems or intelligent Q&A systems is a plus.
• Practical experience in intent recognition and question classification in cross-language environments.
• Fluent English communication skills, with proficiency in other languages (French, German, Italian) preferred.
• Strong communication skills and team spirit, able to work efficiently in remote or hybrid environments.
• Experience with Rasa, Dialogflow CX, or data analysis for model optimization would be an advantage.

Location:
Düsseldorf, North Rhine-Westphalia, Germany

Start date:
As soon as possible

Working hours:
Full-time

Apply now and join Autel Energy to create a green future together!

Contact:
Apply directly on LinkedIn or send your resume to recruitment1. eu@autel. com.

Please mention the position that you are applying for in the subject.

Best of luck with your job application!

Autel 欧洲新能源业务蓬勃发展，现诚挚邀请优秀人才加入我们的团队，共创绿色未来！

关于Autel Energy:

Autel Intelligence 成立于2004年，在全球共有超过2000名员工，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务，是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。

Autel 欧洲新能源业务于2021年启动，致力于为各种场景提供全系列AC和DC充电桩产品和解决方案。经过三年高速发展，Autel 新能源已成为欧洲领先的充电桩产品解决方案提供商，旗下的 AC 和 DC 系列产品凭借过硬的品质和优质的本地化服务，深受欧洲能源公司、CPO 和经销商的青睐。

我们在欧洲拥有:

• 超过120名员工，积极研究和开发电动汽车充电解决方案，旨在探索更好的人、车、技术和新能源的可持续发展；
• 7个实体子公司分布在英国、法国、德国、荷兰、意大利、西班牙和瑞典，提供当地服务和支持，紧密与客户合作，了解其需求并提供定制化解决方案。
• 4个欧洲本地培训中心，致力于为客户提供专业的产品技术培训；
• 2个本地合作仓储中心确保产品稳定供应；
• 2个本地研发中心致力于持续产品创新，为客户提供更智能、高效的充电解决方案，探索智能驾驶和新能.