After Sales Consultant Dortmund, Essen region

After Sales Consultant - Düsseldorf, Dortmund, Essen regionLocation:
Düsseldorf, Dortmund, Essen regionAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions.
We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry.
Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year.OUR DREAMWe know our planet is at risk and we urgently need to find innovative ways to protect it.
At Michelin, pioneering is what we do:
We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility.OUR PEOPLE & WAYS OF WORKINGAt MICHELIN Connected Fleet, agility is not a word - it's a lifestyle.
We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day.
We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions.Key ResponsibilitiesPre-sales activity:
Support pre-sales activity to define the solution that fits the customer need best.Analyse customer needs, compatibility checks, and salesforce validation.Support the sales team presenting details / functionalities and benefits of the system.Customer Pilots:
Define the objective, scope and success criteria of pilots, alongside the customer.Perform the kickoff meeting with the customer and main stakeholders.Organize the installations with the operations area and/or service providers.Manage the pilot with regular customer contact, advancing through the pilot methodology, focusing on closing the deal.Perform training for the customer and drivers based on the pilot objectives.Present the results of the pilot to the customer.Implementation / Deployment:
Gather all information needed in order to handover to the deployment team.Organize the installation schedule with the customer for the implementation.Perform training for the customer and drivers for the implementation.Support sales team with kick off presentations.Aftersales:
Continuous targeting of need improvement and opportunities.Provide good practices of usage of the solution between customers and proactively provide insights on features adoption.Solve customers' problems of the usage of the solution.Retention of the customer on any sign of dissatisfaction.To be successful you will likely have:
Live in the Düsseldorf, Dortmund, Essen region and willingness to travel on business 2-3 per week and occasionally stay overnight in the area and the region.University degree.Fluent/Native German.Fluent English.3-4 years experience working in a similar role.Experience working in services industry (ideally technology focused), knowing how important it is to understand customer needs and add value.What we offer:
Full term employment.Flexible working.Attractive remuneration with variable components.Company car incl.
private use.30 days holidays to recharge your batteries.A wide range of career and further development opportunities, e.g.
through internal training courses and seminars.A well-structured onboarding process and individual training.Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role.
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