Operations Manager - AutoScout24 Direct 80-100% w-m-d

Welcome to SMG Swiss Marketplace Group AG - AutoScout24
We are a pioneering network of online marketplaces and a leading European digital company that simplifies people's lives with forward-looking products. AutoScout24 is Switzerland's premier destination for automotive buying, selling, and discovery. Our mission is to connect private sellers and buyers, empowering them with seamless, efficient, and trusted services.
Join the dynamic Private Clients Team , led by the Director Private Clients, which manages private sellers and buyers on AutoScout24 and MotoScout24. As Operations Manager, you'll drive the success of AutoScout24 Direct, our fast-growing C2B platform enabling private sellers to auction vehicles to 7,000 dealers nationwide from home.
Key Responsibilities
AutoScout24 Direct Day to Day Operations:
Optimize inbound and set up outbound campaigns
Optimize technical setup and workflows
Engage with private sellers and dealers to drive deal success rates.
Manage and grow your outbound sales team
Process & Data Optimization:
Analyze operational processes and improve them
Own business reporting & auction analytics
Use data-driven insights to optimize auction results
Analyse gaps in supply & demand and act on them
Team Enablement & Growth:
Support and train the team
Build a motivated team that is hungry for closing deals
Collaborate with the existing Customer Service team of AutoScout24 & our partner
Cross-Functional Collaboration:
Partner with other functional teams to align operations with broader business goals
Discover and implement potential (external) solutions to improve the AS24 Direct operations
Provide strategic insights and recommendations

Qualifications We seek a motivated generalist with a growth mindset, ready to optimize processes, leverage data, and drive AutoScout24 Direct's success.
Key Requirements
Industry Expertise:
Proven experience in the (used car) automotive industry
Understanding of C2B offerings and marketplaces is a plus
Operational Skills:
Demonstrated success in running or optimizing operations teams (Customer Service and/or Telesales)
Experience with Salesforce or similar CRM tools
Analytical skills, with the ability to process and interpret data
Ability to query data using SQL (or similar) is a plus
Language Proficiency:
Fluent in (Swiss) German & English
Proficiency in French and Italian is a plus
Soft Skills:
Excellent communication and stakeholder management skills
Adaptable, proactive, and solutions-oriented mindset
Strong motivation to drive growth and innovation

Additional Information Why Join Us?
Be part of a passionate and forward-thinking team shaping the future of automotive marketplaces in Switzerland.
Work in a dynamic environment that values innovation, growth, and collaboration.
Benefits you'll love
Hybrid working model
6 weeks of holidays per year
40-hour week (flexitime with a cap at 45 hours We take work-life balance seriously)
You travel 1st class between SMG sites in Switzerland
Professional accident and supplementary insurance (100% covered by SMG)
Independent counselling centre for personal and psychological problems
About Us
SMG Swiss Marketplace Group AG. is a pioneering network of online marketplaces and cutting-edge European digital company that simplifies people's lives with innovative products.
SMG Swiss Marketplace Group AG. provides customers the best tools to meet their life decision needs. The portfolio includes Real Estate ( ImmoScout24 , Homegate , Flatfox , alle-immobilien.ch , Immostreet.ch , home.ch , Publimmo , Acheter-Louer.ch , CASASOFT , IAZI ), Automotive ( AutoScout24 , MotoScout24 ), General Marketplaces ( anibis.ch , tutti.ch , Ricardo ) and Finance & Insurance ( FinanceScout24 , moneyland.ch ).
The company was founded in November 2021 by TX Group AG, Ringier AG, La Mobilière and General Atlantic.

Disclaimer
SMG Swiss Marketplace Group AG primarily engages directly with candidates. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.