Delivery Operations Specialist

Are you a highly organized and detail-oriented professional with a passion for optimizing processes and supporting field operations? We are seeking an experienced Delivery Operations Specialist to join our team and play a crucial role in streamlining vehicle delivery operations in Switzerland. If you thrive in a fast-paced environment and enjoy supporting leadership in driving operational excellence, this role is perfect for you.
On-Site:
This position requires to be on site with the possibility to work from home on certain days.
The Delivery Department currently sits between Sales and After Sales. Its core responsibility is to ensure that all appropriate steps have been completed for the customers to legally take possession of their car.
What You'll Do:

Coordinate with the Logistics department to ensure the vehicles are arriving at the right location and the right time to fulfill the Delivery Appointment that was scheduled with the customer.
Communicate with customers, including updates regarding the arrival of their vehicle, their payment method and registration documents.
Register the vehicles in compliance with the Swiss registration legislation.
Manage all the administrative steps from the point of Order until the Delivery, including collecting documents necessary for registration, financing, leasing.
When applicable, prepare all the documents necessary to receive a customer's Trade In.
Educate customers on the expectations on the Delivery Day during the journey from the point of Order to the Delivery Day.
Print and hand over the necessary paperwork to the Sales team for the Delivery Day.
Oversee customer invoices, deposits, and reimbursements, collaborating with the Finance/Sales team to address any discrepancies.
Collaborate and communicate with the Sales and After Sales team in a structured manner to ensure proper information has been passed on, guaranteeing a great customer experience.
Manage and analyze large data sets, converting insights into strategic actions that inform the go-to-market strategy.
Act as a liaison between third-party vendors and internal teams, ensuring operational goals are met.
Who You Are:

Minimum of 3 years relevant experience, preferably in Logistics, Operations, Automotive or a related field.
Excellent organizational and multitasking skills, with a keen eye for detail and a proactive problem-solving approach.
Strong proficiency in managing large data sets and databases (Excel) and using data insights to drive strategic actions.
Proven ability to independently handle tasks in a fast-paced, dynamic environment.
Outstanding communication and collaboration skills, with the ability to work effectively with internal teams and external partners.
Strong negotiation and interpersonal skills to influence stakeholders and ensure smooth operational execution.
Fluent in German and English, with experience in liaising across multicultural teams.
Fluent in French is a plus.
Experience in Registration is desirable.
Experience with Salesforce is a plus.
This role is ideal for someone who enjoys being at the heart of operations, supporting leadership, and contributing to the success of a global automotive business.
Join our innovative team and be part of a company shaping the future of automotive delivery in GME!
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