Business Solutions Analyst I

CLOSING DATE

November 27, 2024

DEPARTMENT OVERVIEW

The Technology department is a strategic partner with BCI's business areas. It enables investment processes and business activities that contribute to the achievement of BCI's mission and long-term goals. The department creates the digital capabilities that support and enable BCI to innovate, modernize service and product offerings guided by best practices, and drive a digitally empowered workplace through new collaboration and productivity ecosystems. The department is also responsible for providing the foundational infrastructure, systems, business applications, and advanced technologies for the front, middle, and back office.

THE OPPORTUNITY

The Business Solutions Analyst is responsible for conducting business and user analysis for an assigned client area and portfolio of applications and processes. The Business Solutions Analyst develops an in-depth understanding of client area goals, objectives, and needs and creates the key business solution artifacts that are needed to enable application and process development and enhancements. Where needed, the Business Solutions Analyst will also directly perform low/no code development or system-specific design and configuration.

S/he/they will collaborate with business and technology teams to define and deliver projects, with potential to participate in an on-call rotation in support of business-critical processes.

WHAT YOU BRING

• Bachelor's degree in Business, Arts, Technology, Computer Science or a related field
• At least three years experience in a similar role as a Business Analyst, Systems Analyst, Product Owner, or Technical Project Lead with hands-on experience producing business and user analysis
• Experience with Agile methods (Scrum and/or Kanban) and/or DevSecOps practices is an asset.
• Ability to design, lead, and facilitate meetings and workshops with stakeholders and present technical details to non-technical audiences
• Ability to work through ambiguous situations and multitask in a fast-paced environment
• Must have excellent verbal and written communications skills, facilitation and presentation skills, listening skills, and problem-solving skills and abilities
• Experience with hybrid technical environments and foundational knowledge of cyber security, cloud platforms, and the software development lifecycle
• Experience delivering technology solutions to the investment management industry is an asset, including public market trading, investment risk, private markets, investment & client reporting, valuations & fund accounting
• Professional certifications or training in Business Analysis (IIBA, PBA, etc.) or Agile methods (Agile Leadership, CSM, CSPO, etc.) is an asset

WHAT YOU GET TO DO

The following responsibilities are illustrative of a standard Level 2 and may be scaled down in leadership, complexity, and autonomy.

Business Solutions Analysis

• Builds an in-depth knowledge of assigned business client area goals, objectives, needs, applications and business processes
• Engages both business and technical stakeholders to elicit and capture business user needs and requirements, and technical expectations
• Designs, leads, and facilitates stakeholder meetings including conducting workshops, planning sessions, interviews, focus groups, demos, and/or conducting reviews of existing applications, processes, and artifacts
• Captures the results of stakeholder engagement efforts in a clear and concise form and validates needs, requirements, and expectations to ensure they meet desired outcomes
• Develops the key artifacts needed to enable application development and enhancements including designs, prototypes, mock-ups, user analysis, user personas, user journey maps, user stories, etc.
• Develops the key artifacts needed to enable business process development and enhancements including business rules, process workflows, process dependency maps, etc.
• Performs system-specific analysis, low-code/no-code development, testing, configuration, production support, and provides technical guidance to others as needed
• Advances Agile delivery practices and continuously improves delivery performance through delivery reporting and tracking, backlog development and grooming, sprint or increment planning, and participating in retrospectives
• Acts as a subject matter expert and provides support, ad hoc training and guidance to business users and others to enable and increase adoption of Agile methods

Quality Assurance

• Integrates quality assurance techniques into business solutions analysis including behaviour-driven design (user-focused) and test-driven design (developer focused), as applicable
• Supports quality assurance and testing activities throughout the solution development process and communicates with delivery teams on defects, issues, and resolution paths
• Leverages technical diagrams, application models, and historical test results to create and improve quality assurance and testing plans, automated scripts, and programs
• Supports the development of guidelines and practices that reduce technology operational risk (e.g. release management, test management)
• Maps and documents business processes, identifies inefficiencies and proposes improvements (business process mapping)
• Provides input on quality assurance standards, processes, and procedures

Other

• Proactively identifies risks and issues and proposes solutions to remove barriers to delivery
• Ensures technical artifacts are accurate, accessible, maintained and communicated
• Undertakes special projects or assignments as required
• Performs other related duties as required

WHERE YOU WILL WORK

Work from our downtown Victoria office.

SALARY RANGE

BCI offers a competitive total rewards package which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined benefit pension plan and paid time off.

The annualized base salary range for this Victoria-based role is CAD $87,000 to $105,000.

TO APPLY

Apply online with a copy of your resume. We encourage timely submissions of applications as candidates will be actively reviewed and the interview process may advance earlier.

At BCI, we value diversity and believe in fostering an inclusive culture where all employees can be successful.

If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), contact us at hr@bci.ca.