System Administrator I - B091-24

LEGAL AID BC

POSITION: SYSTEM ADMINISTRATOR I

COMPETITION NO: B091-24

DATE POSTED: October 18, 2024

CLOSING DATE: November 1, 2023

STARTING DATE: ASAP

SALARY: Job Class 13 ($59,908 - $68,394)

HOURS OF WORK: 35 hours per week, Monday to Friday

This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

Legal Aid BC is dedicated to promoting equity, diversity, and inclusion in all aspects of our work. We welcome individuals from diverse backgrounds and experiences to contribute to the future of legal aid.

PRIMARY FUNCTION:

To provide front-line information technology support and problem resolution services (Help Desk) and perform a variety of information systems duties related to support of users, computer hardware and software, and network communications.

DUTIES:

• PROVIDE COMPUTER SUPPORT TO USERS:
  • Answer calls and take appropriate action as the premier help desk contact; provide support for computer-related hardware, software applications, and basic network communications.
  • Provide timely support, analysis, and resolution for software, basic network communications, and hardware-related problems and requests. Refer complex problems and requests to senior technical staff or vendors.
  • Orient and train staff and contracted affiliates (e.g. Local Agents) on the effective use of computer equipment, software applications, and the LABC network.
  • May travel to Courthouses or other LABC locations to provide technical support to users.
• INSTALL, TROUBLESHOOT AND CONFIGURE COMPUTERS AND EQUIPMENT:
  • Perform installation, maintenance, upgrading, and minor repairs to computers, printers, and ancillary peripheral devices.
  • Perform security administration duties such as monitoring the security of equipment and data; create and maintain user accounts; create, document add and delete user groups; assign security, directory, and file rights.
  • Install and configure PCs, network-based software, and additional components (e.g. printers, scanners, etc.).
  • Perform routine maintenance to ensure installed software functions correctly.
  • Create and update tickets in the service management tool.
  • Apply vendor updates, patches, and repairs to software.
• PERFORM OTHER RELATED DUTIES:
  • Lift, pack and move computer equipment and/or prepare for shipping.
  • Prepare and maintain a variety of documentation and reports such as system support procedures.
  • Assist in evaluating current and emerging technologies and introduce technical solutions that address business and technical issues.
  • Perform other related duties as required.

QUALIFICATIONS:

Basic Requirements:

• Grade 12 education supplemented by a degree/diploma in Computer Science or related discipline.
• Minimum (1) year relevant experience as outlined in rated requirements.
• OR equivalent combination of education and experience.

Rated Requirements:

• Knowledge of the installation configuration and maintenance of Windows operating system software.
• Knowledge of interaction and relationships of computer hardware and software.
• Knowledge of network administration support.
• Knowledge of new upgrades or releases relating to computer software and hardware.
• Knowledge of IT-related procurement, inventory control, and asset management.
• Knowledge of diagnostics and problem-solving techniques for computers and peripherals.
• Ability to operate computers and related equipment.
• Ability to provide excellent customer service.
• Ability to organize workload, identify urgent work items, and set priorities.
• Ability to work under pressure with minimal supervision.
• Ability to work independently, take initiative and function as part of a team.
• Must be a team player with excellent organizational skills.
• Must have excellent oral and written communication and interpersonal skills.

This position requires some travel:

• Must be willing and able to travel throughout BC on occasion.

We offer (based on your employment status and affiliation):

• Four weeks paid vacation to start that grows the longer you are with LABC.
• An excellent employee benefits package, where premiums are 100% paid by LABC.
• Support for training and development.
• An Employee and Family Assistance program.
• The opportunity to participate in various Employee programs (Employee Wellness, etc.).
• Support for a healthy work/life balance.
• Generous leave provisions (sick time, special leaves).
• 13 paid statutory holidays.
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time).
• Transit friendly employer for eligible staff to have their commute subsidized.
• Dog-friendly offices.
• Dedicated Cultural Leave provisions for Indigenous employees.
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace.

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.