Information Technology Intern

Are you passionate about technology and eager to kickstart your career in IT? Join our dynamic team as an IT Support Intern and gain hands-on experience in a fast-paced, innovative environment. As an intern, you'll have the opportunity to work alongside our seasoned Senior IT/Project Manager and our Managed Services team, troubleshoot technical issues, create tutorials, and provide top-notch support to our amazing team. This role is perfect for tech-savvy individuals currently enrolled in an IT diploma/ degree program who are enthusiastic about learning and ready to make a real impact. If you're ready to take the first step towards a rewarding career in IT, we want to hear from you!

Who We Are

New Haven is a licensed, privately owned, alternative mortgage lender in Ontario. Established in 1994, our market niche is 'true equity lending'. This means as opposed to formal income, credit, net worth, and debt servicing analysis, we approve our loans based on the integrity and marketability of the real estate asset only. We understand that bad times happen to good people, and we are not overly concerned about where the borrower 'has been' but where they 'are going'.

Our team has been selectively hired for their enthusiasm, knowledge, friendliness, and desire to help people.

Why Us?

Remote-first company
Niche player in the fastest growing segment of the industry
Small, collaborative office environment
Friendly, helpful, genuine team
Continuous improvement opportunities (we want you to grow with us!)
Social committee activities year-round

Responsibilities

Liaise with Company IT Managed Service Provider to configure laptops for new hires according to Company standards.
Conduct End of Employment (EOE) offboarding for separated employees as required using the Alfie Checklist.
Maintain the Company's equipment inventory for laptops, various computer supplies and accessories.
Respond to IT-related queries from employees over the phone or in email.
Perform troubleshooting through diagnostic techniques and asking pertinent questions.
Monitor and escalate unresolved tickets from the MSP.
Maintain/amend the IT troubleshooting manual, with a focus on Alfie.
Conduct training sessions and/or create tutorial videos as needed for educational and training purposes.
Adhere to all Company established policies and procedures.
Special projects or other duties as required.

Knowledge and Experience

Must be currently enrolled in a College or University IT Program
Experience in the IT sector is preferred

Skill Requirements

Basic proficiency in MS Office applications (such as Outlook, Excel, Work, Teams etc.)
Familiarity with remote access tools such as N-able or TeamViewer
Demonstrates a strong sense of urgency when carrying out duties
Strong verbal and written communication and interpersonal skills
Excellent organizational skills and time management skills
Keen attention to detail and accuracy
Ability to multitask in a fast-paced environment
Ability to meet deadlines is a must
Ability to work under high pressure at times
Proven ability to foster and maintain relationships

Job Type/Hours

Temporary Unpaid Internship
Work-from-home position
Monday to Friday 9:00 AM to 5:00 PM (overtime may be required from time-to-time) - we are flexible on how many hours per week to accommodate studies
This is a new role at the company

New Haven is committed to building a diverse workforce that is representative of the communities we serve. Accommodation will be provided in all parts of the recruitment and assessment process as required under New Haven's Accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews. We thank all applicants for submitting their application, however only selected candidates will be contacted for an interview.

Read the full job description and apply online on the recuiter's web-site

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