Sales and Customer Service Specialist – On Site

Sales and Customer Service Specialist - On Site

IO Solutions Contact Center is looking for candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. Please note that this position requires working onsite from our Summerside office in PEI.

WHAT WE OFFER

Work from home option available after 6 months on-site
Full-time paid training
Up to 50% discount on cell phone plans from our partners
A dynamic and welcoming work environment
Incentive premiums and stimulating recognition initiatives
Job stability
A multicultural team that makes you feel challenged and appreciated
A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives.

RESPONSIBILITIES

Interact with customers by phone; advise and offer solutions adapted to their needs
Establish a climate of trust with the client in order to promote products, services and client retention
Provide attentive, courteous and efficient customer service
Provide a unique experience through the quality of your service delivery
Act as an expert on our products and services
Analyze customer needs based on account and billing information
Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs.
Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions.
Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customer's specific needs.
Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction.
Handle objections and provide alternative solutions to close sales and enhance customer satisfaction.
Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions.

Qualifications

Excellent communication skills in English or French or Chinese.
Customer focused, positive attitude, empathy and good listening skills
Strong persuasion and negotiation skills, with the ability to influence customer decisions.
Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs.
Experience in handling objections and turning potential rejections into successful sales.
Ability to meet sales targets and work in a performance-driven environment.
Comfortable promoting products or services in a customer-focused manner.
Ability to work in a computer environment
Ability to multi-task
Punctuality and respect for work schedules
Good time management
Organized and autonomous

Type of position

Permanent
Full time
Part-time

Languages Required

French
Cantonese and/or Mandarin

Location

Summerside, PEI, Canada

Department Group

Call Center
Customer Service

We are a Canadian leader in customer experience outsourcing.

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Read the full job description and apply online on the recuiter's web-site

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