Service Supervisor

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We are looking for a committed and hands-on Service Supervisor to oversee all service activities, taking ownership of customer issues and ensuring timely resolutions. Axiom Equipment Group is a dynamic, well-structured company committed to excellence, and you will play a key role in ensuring top-quality service work on both internal and external equipment while preserving our strong reputation.

Hiring Location: Estevan, SK, Oxbow, SK, Regina, SK

Key Responsibilities will include:

  • Developing and updating training material to train customers on Axiom equipment
  • Technical support for internal and external contacts
  • Processing warranty claims from customers and filing claims to suppliers
  • Travel to address major issues/key client training as needed
  • Exports and inputs all service orders to and from MCS. Creates a SO in MCS to track parts and/or labor for warranty claims
  • Writes all service orders for customer equipment in house or in-field to be repaired
  • Build operators, service, and parts manuals for our proprietary equipment
  • Participating and supporting R&D in new product design or changes
  • Facilitate internal & external training & skill development
  • Customer Case Management - ensure all service tickets are addressed in a timely manner

The ideal candidate will have:

  • Shop Safety
  • Mechanically minded, ideally with mechanical trade certification with industrial equipment
  • High knowledge in reading electrical schematics
  • Practical skills in troubleshooting and repairing generators/light towers (Red Seal mechanic would be an asset)
  • Computer literate with experience in Microsoft Applications
  • Experience providing customer service and support
  • Excellent communication (phone & emails) skills, including de-escalation
  • Ability to comprehend and communicate detailed instructions orally and in writing
  • Available for international travel
  • Exhibits initiative, responsibility, flexibility, and leadership

Hours of work: 7:00 - 5:00pm

Job Type: Full-time, permanent, on-site

Axiom Equipment Group offers a competitive wage and benefit package, dynamic work environment, and a strong commitment to continuous improvement and excellence. We continue to build a strong team that has depth in both personal leadership skills as well as industry related training and experience.

Visit *** to learn more.

Read the full job description and apply online on the recuiter's web-site

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