IT Support Specialist Level 2

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry.
We are expanding and are seeking a knowledgeable, dedicated and self-driven support specialist to join our team.About this roleIn this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems.
The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner.
Hands-on experience with the Microsoft 365 suite of applications, including SharePoint and Active Directory are required.This is an in-person role based out of our Sherwood Park, AB office.What you bring to the tableDetail-Oriented Approach:
Excelling in managing multiple tasks with precision and organization.Troubleshooting Expertise:
Demonstrating strong abilities to diagnose and resolve technical issues efficiently.Microsoft Environment Knowledge:
Possessing significant expertise with Microsoft tools, including SharePoint and Office 365.Problem Identification and Communication:
Skilled at identifying technical problems and generating effective solutions while communicating them clearly.Professional Attitude:
Maintaining a professional and positive attitude with a solution-oriented approach to challenges.Team Support and Education:
Collaborating with the team to educate members and resolve their technical issues.Effective Issue Resolution:
Finding practical ways to address technical issues both in-person and remotely.Independent and Collaborative Work:
Capable of working independently while contributing effectively as part of a team.Here's what you'll be doingSystem Configuration and Updates:
Configuring, installing, and updating computer systems, network equipment, and peripheral devices.Technical Support:
Responding promptly to technical support inquiries from team members.Technology Maintenance:
Collaboratively managing and maintaining in-house technology, including internal servers and routers.Data Backup Management:
Working collaboratively to manage data backup systems and minimize company data loss.Microsoft 365 and SharePoint Support:
Assisting with the setup and management of SharePoint and Microsoft 365 for all team members.Cybersecurity and Compliance:
Ensuring security measures are in place, actively participating in cybersecurity initiatives, and supporting SOC audits.Cross-Functional IT Alignment:
Ensuring alignment and clear communication on business needs, initiatives, best practices, and processes between BIS and external IT specialists.Technical Documentation:
Maintaining up-to-date documentation of technical support processes, solutions, and configurations.Asset Management:
Managing the tracking of all company technical assets.Qualifications2+ years experience working as a Level 2 IT support technician or in a similar roleExcellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systemsPost-secondary education in IT related field is an assetCertifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.Keywords:
Level 2 Internal IT Support Agent, Information Technology Support TechnicianJob Posting ID:
#T202501-06CITWhy join usAt BIS, we pride ourselves in being very entrepreneurial in nature.
Our office is an open environment that lends itself to collaboration and organic learning.
We integrate new ideas and best practices quickly when they further the development of our software and company.
This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.Another key part of our culture is our purposeful avoidance of titles.
We don't use job titles as they don't reflect the value we place on humility.
And we lead with our heart, treating all our customers and team members with integrity and compassion.We are looking for like-minded individuals who are interested in growing with us.In addition, we also offer the following:
Comprehensive benefits packageHealth spending accountGrowth opportunitiesFlexible working hoursOn-the-job trainingWork-life balanceFree on-site parkingSocial committeeFun, open and collaborative environmentBe More Than an EmployeeBIS is a company where you can not only grow your career but also share in the success you help create.
Our Employee Stock Ownership Plan (ESOP) allows you to own a piece of the business and build equity in the company's future.We'd love to hear from youIf this describes you, please submit a creative application that is sure to grab our attention.
Submit your résumé and cover letter in confidence through this posting.Visit our Careers Page to learn more.We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.Job Type:
Full-timePay:
$50,000.00-$65,000.00 per yearBenefits:
• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee stock purchase plan
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision careSchedule:
• Monday to Friday