Bilingual French Customer Experience Representative - Technical Support

Do you love helping people? Are you fluent in French and English? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you.BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry.
We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.The successful applicant will be responsible for providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers.
Essentially, you will be the first point of contact when a user needs technical assistance.This is an in-person role based out of our Sherwood Park, AB office.What you bring to the table:
A minimum of 2 years experience delivering exceptional customer serviceFluent in French and English languages (written and oral)Enjoy working with people, helping to solve their problemsPossess excellent listening skillsWork well independently as well as being a great team playerExhibit great leadership qualities, acting as a mentor to other team membersDisplay a positive and friendly demeanor when dealing with customers over the phonePossess strong computing skills (you need a strong understanding of computer programs and how they work)Handle complex inquiries independentlyThrive in a busy environmentDemonstrate advanced customer service skillsView inquiries as opportunities to exceed customer expectationsConsistently maintain a positive attitudeProficiency in Microsoft Word and ExcelHere's what you'll be doing:
Providing outstanding technical support for customersResponding to telephone and email inquiries from individuals utilizing our online softwareFollowing up on customer requests to ensure complete handling of the caller's inquiryCreating cases for new features and solutions for our development team to implementTesting cases released by the development team to ensure proper functioningMaking suggestions for ways of improving workflows and processesRecording and forwarding customer feedback to the appropriate areasEducating and providing training to customers on using various aspects of the softwareTracking frequent call types for discussion during weekly meetingsParticipating in daily team meetingsBonus points if you have (these are assets, but not required):
Experience as a team lead or supervisor in a previous roleExperience in providing technical support for software providersSalary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
In addition to this salary, we offer full medical (health, dental, and vision) coverage as well as life insurance and disability insurance.Posting ID:
#T202501-15CCEWhy join usAt BIS, we pride ourselves in being very entrepreneurial in nature.
Our office is an open environment that lends itself to collaboration and organic learning.
We integrate new ideas and best practices quickly when they further the development of our software and company.
This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.Another key part of our culture is our purposeful avoidance of titles.
We don't use job titles as they don't reflect the value we place on humility.
And we lead with our heart, treating all our customers and team members with integrity and compassion.We are looking for like-minded individuals who are interested in growing with us.In addition, we also offer the following:
Comprehensive benefits packageHealth spending accountGrowth opportunitiesFlexible working hoursOn-the-job trainingWork-life balanceFree on-site parkingTeam Recognition PointsSocial committeeFun, open and collaborative environmentBe More Than an EmployeeBIS is a company where you can not only grow your career but also share in the success you help create.
Our Employee Stock Ownership Plan (ESOP) allows you to own a piece of the business and build equity in the company's future.We'd love to hear from youIf this describes you, please submit a creative application that is sure to grab our attention.
Submit your résumé and cover letter in confidence through this posting.Visit our Careers Page to learn more.We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.