Senior Manager, HCP Engagement

Senior Manager, HCP Engagement

Apply locations

Remote, AB
Remote, BC
Remote, MB
Remote, YT
Remote, NT

Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: R2425523

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities:

• Target key physician for business development and identification of models that suit their business and support retention or growth of business for both parties
• Support program agnostic digital projects that help streamline HCP workflow processes which include Innomar based digital solutions and public/private payer based digital solutions
• Connect program teams (field facing) to Stakeholder/nursing/pharmacy teams to ensure key business intelligence is communicated, business opps maximized for models that support retention or growth of our business
• Provide HCP product/solutions support, track adoption, and counsel on how to best utilize the tools to create a greater customer experience
• Timely identification of KOL relationships at risk of affecting business operations, strategies to address.
• Use program intel and external resources to identify new HCPs that will be added or assessed further as business opportunities for Innomar
• Accountability to return on investment targets as determined in collaboration with Director, Stakeholder Relations.
• Management of territory budget, target planning including reach and frequency with clear objectives, identification of model per HCP, and tracking ROI
• Development of territory business plan working cross functionally with nursing & clinics, pharmacy, programs and distribution;
• Timely completion of call entry, CRM management, and administrative tasks;
• Collection and communication of market insights as identified;

Experience and Educational Requirements:

• Bachelor of Science, Commerce degree or equivalent;
• Proven track record of customer facing success in Pharmaceuticals, PSP vendor or related industries, with specific experience in Specialty Pharma (focus on Oncology, Immunology, Rare Disease, Respirology, Neurology);
• Solid understanding of healthcare industry and various stakeholders involved in the delivery of patient care across Canada;
• Minimum of 5 years of HCP relations-based roles or sales/promotions experience;
• Experience working with the biotechnical/pharmaceutical industry is a strong asset;
• Excellent computer skills (Excel, Word, Power Point, Outlook);

Minimum Skills, Knowledge and Ability Requirements:

• Advanced negotiating skills
• Advanced relationship building skills; Customer focused
• Ability to manage multiple priorities
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently;
• Proficient presentation skills;
• Customer service focused individual;
• Effective listening, communication and interpersonal abilities;
• Demonstrated ability to collaborate across departments;
• Ability to process information, respond quickly and multi-task;
• Ability to communicate effectively both orally and in writing;
• Strong organization and administrative skills;
• Effective leadership and influence;
• Comprehensive attention to detail;
• Entrepreneurial thinking and passionate drive for success;
• Availability and willingness to travel as per business needs

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional team

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information,