Senior Cloud Infrastructure Engineer

About Us

Voiceflow is the leading collaborative conversational AI platform.

Our collaboration platform makes it easy for conversational AI product teams to quickly design, test, ship and iterate on conversational assistants - together, faster, at scale.

Assistants designed and built with Voiceflow span hundreds of use cases, from drive thrus to in-car assistants, call centres and more. Voiceflow is loved by over 80,000 global teams with some of the world's largest companies as customers including Google, BMW, US Bank, McDonalds, JP Morgan, Spotify, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others.

We're biased of course, but we think we're building one of the coolest products in the world. Put this claim to the test and try out Voiceflow's free version yourself - give it a try!

Joining a new company is one of the biggest decisions we all make in life as we're investing our most important resource - our time. At Voiceflow, we're investing our time here because we believe in an inevitable future where many of the conversations we have with brands everyday will be increasingly automated. If that's the future we're all going to be a part of, then the world needs Voiceflow to ensure the teams building these conversational experiences have great tools to craft great experiences. Think of us like the Adobe creative suite for the growing world of conversational AI. You can learn more about our vision of the future here.

We've raised $25M USD the past 2 years from some of the world's best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, Invision, Producthunt, and more. We're a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.

About the Role

We are looking for curious individuals who are excited by new things and can execute the full lifecycle of a project (requirement analysis, design, implementation, maintenance, retirement) with minimal supervision. As an infrastructure engineer, you will be working on automation projects that will reduce the effort to develop and maintain either our application or infrastructure. In the next year, we will be expanding our data analytics system to transform into a fully data-driven company.

This role requires you to work primarily in the Eastern Time timezone. Core hours are between 1000-1400 ET).

About You

• Comfortable working with low supervision and high-level requirements
• Multi-language backend development proficiency: proficiency in Golang and (python | C/C++ | JS/TS | Java)
  • For building HTTP microservices that interact with databases and each other
  • For building Command Line interfaces
• Kubernetes, Helm and Docker Compose proficiency:
  • Container technologies, networking, Golang development with the k8s API on managed platforms like AWS EKS.
  • Experience using Service mesh (istio, linkerd)
  • Experience with local clusters (kind, k3s, k3d, minikube)
• Familiarity with CI/CD systems
  • Jenkins, CircleCI, Drone, GitlabCI
  • Proficiency in bash
• Infrastructure as Code experience (Terraform, CDK)
• GitOps Experience (ArgoCD, FluxCD, etc)
• AWS proficiency:
  • VPC, RDS, Secrets Manager, IAM, Elasticache, EKS, ECR, S3, Route53, Cloudfront, Lambda, KMS, Organizations, CloudTrail, CloudWatch, SNS

Nice to have (in descending order):

• Experience with Configuration Management Systems (Vault)
• Experience with metrics, distributed tracing, and debugging
• Experience building/maintaining data analytics systems
  • Airflow, BigQuery/Snowflake, Metabase, Looker
• Monorepository development pattern experience
• Kubernetes tooling (external-dns, cert-manager)
• Experience in ML frameworks like PyTorch and Pandas.
• GCP/Azure experience
  • GCP: CloudSQL, Cloud Storage, GKE, BigQuery, IAM
  • Azure: Azure Active AD
• SQL proficiency
• Experience with Kubernetes CSI, CNI, and CRI
• Experience with PostgreSQL cluster administration (HA, replication, failover)

Our Process

• Application - All candidates will hear back, either to move ahead and schedule an interview or to let you know we aren't moving ahead.
• Role Screening Call - a 30-minute call with Dan (Head of Engineering) to learn more about the role, our company and align on expectations for the role.
• Technical Screening Call - a 30-minute call with Xavi (Engineering Manager, Infrastructure) to dive deeper on your technical expertise, the role, and our team.
• Take Home Assignment - a short assignment that will help our team understand how you solve problems.
• Assignment Presentation - a 60 minute call with our Infrastructure team to present the outcomes of your assignment.
• Final Interview(s) - you'll have the chance to meet with our founders Tyler (CTO and Braden (CEO) to learn more about the future of Voiceflow.
• Offer - this is the part where we all celebrate!

Logistics

Location - our team is primarily located in Toronto and operate on a hybrid model. Our team comes into the office on Mondays (once a week).

Timeline - we're aiming to have our process completed and an offer made ASAP.

Why Voiceflow

• Work with a well-funded yet small, hard working team filled with brilliant passionate people.
• Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.
• You choose where you work - from your home, the beach, an office, or through our WeWork global membership program.
• Bi-weekly Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world.
• Supporting continued growth with Learning & Development and Lunch & Learn opportunities.
• Competitive salaries, equity options, full benefits from day one, WFH equipment budget and paid development - we've got you covered!
• Realistic company valuation that gives your equity real, meaningful upside.
• Supporting new hires by providing opportunities to participate in a Voiceflow Bootcamp where you receive one-on-one support to learn the ins and outs of our product.

Voiceflow is an equal opportunity employer. We believe that our commitment to diversity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the diversity of the Voiceflow community. We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status.

If you have any special needs or accessibility requirements, p.