Facility Manager III

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit bgis. com.

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

1. Culture of Care:
   We deeply care for each other, our clients, partners, and the communities we serve.
2. High Performing Teams:
   We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability:
   We conduct every action with a focus on preserving our earth.

SUMMARY

Facility Operations is core to our Success. The Facility Manager III is 'THE OWNER OF THE HOUSE'. Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and efficiently as per the operating parameters of the Statement of Work and management in our client contract. This role will be visible on facility sites (as agreed upon with clients and managers) and will be the primary BGIS representative for day-to-day contact with the client and the tenants for performance of the contract.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles - some include:

• On account operational leadership,
• Facility Management Office roles to support accounts,
• Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety and Regulatory Ownership:

• Follow and apply all Health and Safety and Emergency Response, aligned with both BGIS and Client expectations to ensure safety of all employees and building occupants.
• Work in collaboration with BGIS Health Safety and Environment Teams for support and direction on key programs to emphasize Safety Culture
• Ensure compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, building code and issues by applying cursory knowledge of legislation related to these areas
• Lead and instill a culture of safety and compliance throughout the building / region.
• Follow the BGIS structured Hazard Observation Inspection program to ensure compliance with safety and regulatory requirements.
• Oversee compliance with all relevant safety regulations and standards.

Leadership Development and Recognition

• Supervise Team Members including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance; supervise Maintenance Team Leader (MTL) with a team of greater than ten (10) Team Members including Technicians, Tenant Service Coordinators, Property Service Coordinators, Service Delivery Managers etc
• Participate actively and encourage Team Member Recognition Program to provide recognition to BGIS Team Member for Great Work
• Identify and nurture leadership potential within the facility management team and provide mentorship and coaching to team members to help them advance in their careers.
• Collaborate withPeople and Cultureto create career progression plans for staff and encourage their growth within the organization.

Technical Leadership and Oversight:

• Manages facilities with square footage between 500,000 and one million can be multiple properties
• Work in collaboration with the Asset Management Teamto provide input in key Capital Planning Process
• Properties have multiple tenants and moderately complex building operations component e. g. HVAC system, life safety system etc.
• Assume responsibility for the technical aspects of facility operations
• Supervise Technical staff on site to ensure all complete is competed to technical standards
• As directed by BGIS Facility Management Office (FMO)- maintain complex preventative and corrective maintenance schedules; to ensure asset integrity and value of all building systems and architectural components.
• Work with Technical staff to provide expert guidance in the maintenance and repair of facility systems and equipment.
• Attend key FMO Monthly Technical Support Sessions to stay help you with technical direction - stay abreast of industry best practices and emerging technologies to enhance facility efficiency.
• Ensure seamless operation of critical technical systems.

Work Order Management:

• Work in collaboration with Central Work Order Management Team to ensure all work is being completed as outlined in the MSA
• Monitor work order progress and ensure tasks are completed within established timelines.
• Work with Account Governance Teams to maintain accurate records of work orders and associated costs.
• Streamline and manage work order processes to optimize efficiency.
• Prioritize and assign work orders based on urgency and impact on facility operations.

Visibility in Sites and Inspection Management:

• Maintain a constant presence across the facility to oversee operations. Schedule will be determined based on building requirements and criticality
• Conduct site inspections to identify and address potential issues proactively.
• Prioritize and orchestrate the resolution of issues identified during inspections.

Occupant Experience:

• Liaison with Client and Tenant on day-to-day facility management activities
• Elevate the overall occupant experience by creating a welcoming and productive environment.
• Foster open lines of communication with occupants to address their needs and concerns promptly.
• Implement initiatives to enhance occupant satisfaction, comfort, and well-being.
• Promote a culture of collaboration and positivity within the facility.

Proactive Communication and Escalation:

• Maintain clear and proactive communication channels with all stakeholders.
• Ensure proactive escalation processes for addressing facility-related challenges.
• Provide timely updates on operational status, projects, and issue resolutions.
• Foster transparency and open dialogue to facilitate effective decision-making.

Financial Ownership (Including Quotes Management):

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