Loss Prevention Physical Security Specialist

Not just a job…
a community
a partnership
a team

You'll experience them all at London Drugs. As one of Canada's most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer-focused people to join our team! Our state-of-the-art Loss Prevention Department currently has the following opportunity in our Richmond, BC Head Office:

Loss Prevention Physical Security Specialist

The Loss Prevention Physical Security Specialist is a member of the Loss Prevention Asset Protection team providing technical expertise, technical project fulfillment, and administration and technical services on Loss Prevention systems such as physical security hardware, keys and tokens, locking systems, access control, protection devices, and tactical merchandising supplies, as well as traditional security alarm systems.

The Loss Prevention Physical Security Specialist will work within our locksmith shop, fulfilling customer requests and ensuring timely delivery of security tools and supplies to our customers.

The Loss Prevention Physical Security Technical Specialist will provide support for internal stakeholder groups who use our Loss Prevention systems, security devices and product protection options. In addition, the LP Physical Security Specialist will fulfill or assign requests to vendors for changes and adjustments to access.

Roles and Responsibilities:

• Protect all company assets and reduce losses.
• Conduct pinning and servicing of locks and cutting of keys (in workshop or on-site).
• Maintain key records, key controls, system logs, and system records.
• Maintain, prepare, deploy physical security devices and hardware such as keys, display security devices, locks, cash boxes, security signage, and other loss prevention tools.
• Administer access credentials and maintain loss prevention systems.
• Process access control and access requests.
• Process internal security clearances.
• Monitor and order LP hardware and workshop supplies.
• Recommend security solutions to reduce risk and loss.
• Develop training materials to assist in the development of end-user skills, provide support to department training efforts as required.
• Participate in vendor relationships related to the utilization of equipment, tools, and services.
• Maintain Loss Prevention Systems logs and records, ensuring all reports and files meet company standards.
• Monitor the use of systems to ensure policies and procedures are followed and report on any deficiencies.
• Maintain a good working relationship with all store management and staff.
• Develop technology solutions to security challenges, including product protection, and make recommendations for new Loss Prevention systems.
• Work with the Asset Protection security design team on store development projects to plan a facility security strategy and design Loss Prevention systems to protect those facilities.
• Provide guidance and support to stakeholders integrating with Loss Prevention Systems on approved projects.
• Attend store locations to conduct site inspections of systems under development, and established systems for proper functioning.
• Detect, assess, and develop plans to address systems failures or maintenance issues.
• Support security systems and programs for other company business units, company facilities, and high-value assets, as part of the Corporate Security Team.
• Represent company loss prevention objectives during projects and interdepartmental meetings.
• Carry communication tools (mobile phone, pager) and respond to after-hours emergencies and alarm calls as required.
• Maintain confidentiality of any issues related to the company or loss prevention department.
• Will travel to any company location or on behalf of the company to industry events when required.
• Will be available to communicate with the LP team, Executive team, and authorities outside of scheduled hours as needed.
• Carry out all assigned tasks or additional duties as directed by the General Manager, Loss Prevention.

The successful candidate should possess the following:

• Demonstrated analytical, interpersonal, communication, and critical thinking skills.
• Demonstrated organizational and leadership skills.
• Demonstrated conflict management and negotiation skills.
• Ability to cooperate, delegate, and follow-up effectively.
• Ability to be objective in all situations.
• Ability to utilize physical security systems including Access control administration software, Intrusion Systems management software, architectural hardware.
• Demonstrated ability to stay calm and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality.
• Ability to read construction drawings and electrical diagrams required.
• Ability to read, evaluate, propose, and write technical or construction specifications as they pertain to security systems and devices.
• Ability to meet with all levels of management of various London Drugs departments, discuss with confidence ongoing projects and make security recommendations.
• Initiative to isolate and solve problems.
• Ability to learn new systems quickly and intuitively.

Education and Knowledge:

• Security related education (Security Management) or recognized professional accreditation preferred.
• Industry training or professional certification an asset (i. e. , locksmith, alarm installer, PSP, LPQ).
• Provincial security worker license, with locking or security systems installer, locksmith or locksmith under supervision will be required.
• Formal locksmithing and security systems technical, electronic systems related post-secondary education or a combination of education and experience that yields the required knowledge, strengths, and skills.
• Trade qualification (i. e. : Low voltage, Alarm Installations, etc. ) is an asset.
• Experience in developing evidence-based security recommendations and the follow-up implementation of Loss Prevention Systems.
• Training in security design and crime prevention principles (i. e. : CPTED, Protection in Depth, etc. )
• Have completed and/or enrolling in London Drugs LP training program.
• First Aid and W. H. I. M. I. S. Training.
• Advanced general computer skills (Windows, Microsoft Office, Outlook, PowerPoint).
• Proficiency in AutoCAD is preferred.
• Familiarity with access control, alarm monitoring, DVR and NVR software and hardware platforms is an asset.

We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge, and education.

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family.
• Employee Discount Program.
• Employee Recognition Program.
• Company matched RRSPs.
• Ongoing In-House Training & Education Courses.
• Employee Family Assistance Program.
• Community.