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Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At Sym-Tech, we are looking for Associates who share our passion for innovation, creativity, and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly, and that means endless ways to make a real difference! We are currently recruiting for an IT Support Analyst to join our headquarters located in Thornhill, ON.

A career with us offers:

  1. A fun, fast-paced culture
  2. Competitive wages and benefits
  3. On-going industry training programs and professional development opportunities
  4. A professional, collaborative, and progressive work environment
  5. An empowering atmosphere where people are inspired to do great work
  6. The chance to work with some of the best in the business!

Position Summary:

Reporting to the Manager, IT, this position provides support to our internal associates and the IT team.

Position Functions:

  1. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
  2. Configure and deploy desktops, laptops, phones (mobile & landline), and printers for new employees
  3. Provide mobile phone support (iPhones & Androids)
  4. Perform administration and training for WebEx users
  5. Troubleshoot basic connectivity issues, servers, and network equipment
  6. Provision/Deactivate accounts on the domain
  7. Perform basic administration duties on the Cisco phone system
  8. Prepare monthly reports to identify upcoming expiration of domain registrations, software renewals, and hardware warranty renewals
  9. Track software licensing counts
  10. Arrange for sale of old hardware
  11. Contribute to the knowledge base by creating user guides and documentation for known issues
  12. Gain a basic understanding of key business-specific applications in order to provide 'value-add' technical support

Minimum Qualifications:

  1. University or college degree in Computer Systems Technology or related field is an asset
  2. Basic knowledge of IT hardware including PCs, switches, printers, mobile devices
  3. Bilingual, English and French
  4. Experience with desktop operating systems and applications
  5. Basic Microsoft application support experience (i.e. Office, Dynamics NAV, Dynamics CRM, SharePoint)
  6. Basic network knowledge and network troubleshooting skills
  7. Working knowledge of a range of diagnostic utilities
  8. Experience in InTune, Carbon Black, SharePoint, and Xerox DocuShare are assets
  9. Strong written and oral communication skills
  10. Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  11. Ability to effectively prioritize and execute tasks in a fast-paced environment
  12. 2-3 years of experience in IT support

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Customer Service

Industries

Motor Vehicle Manufacturing


Read the full job description and apply online on the recuiter's web-site

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