Chief Functional Analyst

A career as a Chief Functional Analyst in the Assisted Channels team at National Bank means acting as a person who transforms business needs into a functional product.
This role allows you to actively contribute to our organization through your analytical mind, functional documentation skills, and ability to understand a business need and transform it into a detailed order book for our software development teams.
Your job

Understand business issues, identify and analyze needs of clients and business partners, document requests and prepare recommendations to design or adapt systems that meet the needs and facilitate decision making
Perform various complex analyses, identify gaps and make recommendations to optimize system effectiveness and solve important problems
Analyze requests for changes in systems, assess impacts on existing applications, suggest and make appropriate modifications.
Establish validation and quality control procedures, based on established standards and development standards, and perform comprehensive testing to ensure that the systems developed or modified are adequate
Support partners in the development of requirements and challenges
Produce or participate in the realization of new needs assessments (projects and evolving requests)
Produce functional analyses
Ensure that the delivered product corresponds to the functional analyses
Participate in tests (test plan and sets, test execution and verification)
Document requests and prepare recommendations, participate in documentation updates
Respect architectural targets.
Your team
IT, this is more than 2,300 experts who work in an agile, proactive and collaborative way to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
Within the Assisted Channels sector, you are part of a growing team of 10-20 talented colleagues reporting to the Senior Delivery Manager.
Our team leads a major program of contact center technology transformation and the addition of cutting-edge innovations and industry expertise.
We aim to offer you maximum flexibility to promote your quality of life.
This is reflected in a hybrid working environment, as well as flexible and adaptable schedules.
The Bank values continuous development and internal mobility.
Our customized training programs, based on learning in action, allow you to master your profession and develop new fields of expertise.
Tools such as the Data Academy, language training, coaching and mentoring support are always available to you.
Prerequisites

Industry-related university degree and several years of relevant experience
Demonstrated experience in functional and technical analysis in delivery of major projects
Experience with test scenarios and user support
Knowledge of RESTful (JSON) and APIs
Knowledge of the contact center technology field, an asset
Ability to think strategically, with analytical, synthesis and communication skills
Strong interpersonal skills and effective priority management
Agile delivery experience (Scrum, Kanban, SAFe) and knowledge of Atlassian tools (JIRA, Confluence, etc.).
Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic These are a few of the benefits available to you.
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience.
We actively listen to employees' ideas.
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.
Our mission is to have a positive impact on peoples' lives.
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.
We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible.
If you require accommodation, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team? Come live your ambitions with us!