SURINTENDANT - OPÉRATIONS COMMERCIALES

Are you passionate about shipping and ready to take on major strategic and technical challenges?

Navigation Desgagnés Inc. (NDI) is looking for a Superintendent - Commercial Operations to ensure the success of its bulk and dry cargo operations on national and international networks.

Your mission

As a technical expert, you will play a key role in the planning and execution of NDI's commercial operations, both for domestic summer cargoes and for the management of a versatile international fleet during the winter. You'll perform advanced calculations to optimize vessel loading plans and oversee the technical aspects of transshipment operations to ensure they run smoothly. You will provide important support to sales and new project development by assessing maximum vessel loading capacities, optimal cargo transshipment solutions (including lifting and securing) and the technical and operational risks and opportunities impacting project feasibility, freight rate calculations and contract terms relevant to your duties.

This position, combining technical analysis, strategic planning and operations optimization, will position you at the center of customer satisfaction and voyage profitability. You'll work closely with the sales and ship teams to supervise transshipment operations, optimize loading plans, and ensure ship stability.

Your expertise will also lead you to work in coordination with internal departments and external partners to identify opportunities for improvement and mitigate risks, while complying with quality and safety standards.

Your profile

With a background in navigation (first mate's certificate or navigation diploma), ideally complemented by studies in project management or management, you will combine both technical expertise and organizational skills. Your rigor and sense of responsibility, combined with excellent problem-solving skills, will enable you to manage priorities effectively. You'll communicate fluently in French and English, and work well with a variety of teams to optimize every aspect of business operations.

Do you recognize yourself in this description? Then we have a job for you!

If you're ready to contribute to the success of our organization and be part of a dynamic team in a unique setting in the heart of Quebec City, we want to meet you!

More specifically, the Superintendent - Commercial Operations has the following main responsibilities:
National Sales Operations

Planning and execution of voyages: Identify and recommend solutions to technical, regulatory and legal issues related to transported cargo, navigation and transshipment operations
Operations optimization: Review and optimize loading, lifting and cargo securing plans, in collaboration with crews, to maximize vessel capacity and stability
Incident follow-up: Document incidents, take part in technical investigations and coordinate the resolution of claims in liaison with crews
Technical support: Provide technical expertise to ship coordinators in planning and monitoring voyages, ensuring quality and cost effectiveness of operations
Collaboration with customers: Participate in meetings with customers to clarify operational issues and identify improvements based on stakeholders' needs

Sales and Project Development

Technical requirements analysis: Evaluate cargo, port and transshipment requirements for project bids and propose optimal loading solutions
Risk and cost assessment: Quantifying the technical constraints that impact travel budgets and freight rates
Collaboration with crews: Work with ship superintendents and partners to optimize lifting and cargo securing solutions
Improving competitiveness: Identifying opportunities to strengthen NDI's market position

International Sales Operations

Claims management: Prepare and coordinate claim files and incident investigations, collaborate with internal experts to defend files
Support for coordinators: Provide technical assistance to ship coordinators and superintendents in managing inspections and extracontractual requests from charterers
Safety assessment: Participate in risk assessments in collaboration with the Quality, Safety, Security and Environment (QSSE) department for prohibited cargoes

Administration and Corporate Projects

Incident and non-conformity management: Improve the event log and propose improvements to NDI's integrated management system
Development of new procedures: Draft and implement procedures to improve the quality and cost effectiveness of NDI's services
Training and continuous improvement: Identify and present opportunities for improvement during training courses and seminars

Working conditions

Permanent, daytime position
Flexible working hours of 37.5 h per week
Teleworking policy (50 %)
Comprehensive group insurance program (including dental insurance)
Registered Retirement Savings Plan (with employer contribution)
Employee assistance program and telemedicine
Ongoing employee training program
Social club
Parking available and accessible via the Québec-Lévis ferry
Annual vacation
Floating vacations, sick leave and public holidays
Free coffee!

In addition to these advantages, come and experience the joys of working in the Petit Champlain neighborhood, close to the water (perfect for a morning-evening jog!), stores and sidewalk restaurants!
Brevet de capacité de premier officier de pont - en vertu de la loi de 2001 sur la Marine marchande du Canada - ou diplôme d'études collégiales ou universitaires dans le domaine de la navigation ou l'équivalent
Diplôme universitaire en management, administration, gestion de projet ou l'équivalent est un atout
Un minimum de cinq années d'expérience dans l'industrie du transport maritime, incluant les opérations en mer et à terre, l'arrimage ou l'équivalent
Expérience pertinente dans la création et l'optimisation de plans de chargement pour le transport de vracs secs (incluant le grain), de conteneurs, de cargaisons générales et de colis lourds
Expérience dans la conception de plans de levage et de sécurisation des cargaisons est un atout
Maîtrise de la suite Microsoft Office, plus particulièrement Excel, SharePoint et Teams
Sens de l'organisation et de la planification
Sens des responsabilités et de l'engagement
Habiletés relationnelles, communicationnelles et rédactionnelles
Bilingue (français et anglais), à l'oral et à l'écrit
Disponibilité 24/7 et mobilité, incluant les fins de semaine