CMC Technical Engineer Montreal, CA - Hybrid

Johnson Controls
CA - Quebec - Montréal, Québec
November 18, 2024
Engineering

Build your best future with the Johnson Controls team! 

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! 

What we offer 

Competitive Pay 
Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision
Paid holidays, paid vacation days, and paid sick time
Career Advancement Opportunities across Business Units and Geographies 
Encouraging and collaborative team environment 
Dedication to safety through our Zero Harm policy

What you will do

The CMC Technical Engineer for signal technology in Canada delivers level 2 & level 3 support for alarm receiver and signal processing equipment.

The role's primary accountability is to ensure and maximize uptime (>99.999%) for all life-safety environments, providing services that ensure timely delivery of customer's alarm status messages to CMC Customer monitoring team members.

This includes the responsibility for deploying improvements to critical 24/7 environments that achieve high customer satisfaction. Your role receives direction from the global IT CMC leadership team and as well using your experience to provide input to strategy for continuous improvements in CMC technology.
How you will do it•

Ensure system uptime and availability of signal technology environment at a minimum of 99.999%.
Implement, and test redundancy and disaster recovery plans (DRP).
Ensure rapid-response on-call services.
Provide Level 2/3 technical support of alarm receiver equipment.
Manage new software updates and enhancements (patch/upgrades).
Mitigate vulnerability exposure to signal technology infrastructure
Provide applications assistance to technical teams and business partners.
Perform build or expansion of signal hardware/equipment.
Communicate with business and IT teams throughout trouble resolution process.
Document product builds and changes.
Partner with business on current and future business needs, strategy, and planning.
Document and solution enhancement requests (liaison to supplier).
Travel to perform duties, receive/provide training, contribute within team functions (~10% travel commitment)
Maintain receiver and signal processing equipment.
Contribute to development and execution of strategic plans.

What we look for
Required

Capable of attaining Government of Canada Level II Secret clearance.
Experience with virtualized environments.
Experience with MASterMind Monitoring, and/or other industry specific monitoring systems.
Experience with industry standard receiver equipment (Bosch, DMP, Sur-Gard, DSC, etc.).
Experience with IT systems and concepts (network, hosting, storage, scripting) as well as proficiency in IT operational processes (CMDB Management, Change Management, etc.).
Experience working with regulatory organizations related to alarm monitoring industry (UL, ULC, FM).
Ability to translate business needs into technical requirements.
Superior problem assessment and troubleshooting skills.
Excellent record keeping skills with attention to detail.
Strong communication skills and the ability to present technical topics to vendors, team members and non-technical audiences.
Ability to work as part of a team and to interface with other teams as needed.
Strong service attitude and a commitment to quality.
Ability to work on-call weekly rotations.
Four (4) year degree or equivalent experience in Information Technology associated with CMC ecosystem.
Strong Microsoft product skills (Word, Excel, PowerPoint, Visio, Project, MSSQL Studio, etc).

Preferred
• Certifications for relevant technologies (CCNA, MCSE, VMware, etc.).
• Bilingual (French / English) proficiency.

#LI-MJ1

#LI-Hybrid

Read the full job description and apply online on the recuiter's web-site

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