IT Administrator & Internal Support

Alterfina
CA - Quebec - saint-antoine-sur-richelieu
November 16, 2024

The organization

At Groupe Alesco, we put our expertise at people's service by accompanying them on their financial journey. Born of the union of fast-growing business units, our mission is to ensure our customers' peace of mind by offering them alternative financial solutions.

We aim to accompany our customers from one stage of their financial journey to the next, leading them to new possibilities. We believe that every problem has a solution. Thanks to our values, our ethics and the quality of our services, we lead by example.

Our team is made up of passionate people who put our values into practice every day: respect, benevolence, integrity, innovation and excellence.

Together, we aim higher to go further.

About the role
At Groupe Alesco, we're committed to creating the right conditions for our employees to achieve their full potential.

The role of IT Administrator & Internal Support is divided into 2 parts: approximately 60% systems administration and approximately 40% internal user support.

Systems administration: management and maintenance of cloud-based IT systems. In this part of the role, the resource will have to supervise and manage the technological environments of companies using Infonuagic (such as servers, databases and other Infonuagic technologies), SaaS (software as a service), IaaS (infrastructure as a service) or PaaS (platform as a service). Above all, he/she must ensure that these systems function correctly, and that no failures occur.

Internal support: technical support for internal users in the operational side of IT, in collaboration with team members. In this portion of the role, the resource will be responsible for providing technical assistance, providing solutions, communicating with users and documenting resolved problems, in an internal service center mode composed of qualified IT technicians who listen to users in order to respond to requests for incidents and/or use of IT tools such as email, internet, remote access, workstations, printers, software, domain accounts.

The ideal candidate is action- and solution-oriented, with good listening skills and a well-developed sense of customer service.

Responsibilities

Not limited to:

Under the supervision of the Team Leader, Infrastructure, manage certain systems in Azure and AWS.

Take charge of some small short-term projects.

Provide office automation support for ticketing systems, monitor and resolve first- and second-level incidents, and maintain support relations with internal customers.

Perform tasks related to preventive maintenance, troubleshooting and repair of operational, office automation and cloud computing systems and their peripherals.

Technical welcome for new employees.

Train users in procedures, software and working environments.

Inform users of the status of or changes to their IT environment.

Be on-site at the office a minimum of 3 days a week (Mondays + 2 days to be scheduled with the Team Leader).

Install, configure and support workstations, from the operating system to the configuration of applications and software.

Participate in on-call rotation with other team members.

All other related tasks.

Qualities needed to thrive in this role:

Want to learn, develop skills and take on responsibility.

Strong qualification and problem-solving skills for in-house or cloud-based systems.

Strong interpersonal and communication skills

Collaboration and teamwork

Autonomous, responsible and proactive

Efficiency, organizational skills and good management of priorities

Good judgment and discretion in handling confidential information

Ability to adapt quickly and easily

Ability to meet and exceed organizational needs

What we are looking for

Diploma in business computing or equivalent, university degree an asset.

3 to 5 years' experience in AWS and/or Azure system administration.

3 to 5 years' experience in IT support.

CompTIA A+ training an asset.

ITIL training an asset.

Knowledge of endpoint management systems (MEM) an asset.

Good knowledge of MS Office 365 software.

Excellent command of French and good knowledge of both spoken and written English.

Ability to respond to after-hours support requests on a limited basis (on-call).

What we offer

Be part of a growing organization that is also a leader in its market segment.

Have a tangible impact on the company's growth and success.

Work in a dynamic, innovative environment offering excellent opportunities for ongoing training, professional development and career advancement.

Work in an environment that encourages your autonomy.

Work in an organization where work-life balance is a priority.

Free 24/7 access to an online doctor.

Working in a diversified company where the challenges are varied: you'll never get bored!

Would you like to take up this challenge and contribute to our growth plans? Apply now and join a team that values your expertise and ideas!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.
• The masculine form is used to lighten the text, without prejudice to the feminine form.

Read the full job description and apply online on the recuiter's web-site

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