Operations and Client Support Assistant

DESIGNME HAIR
CA - Quebec - Quebec
January 29, 2025

Why Join DESIGNME?

At DESIGNME, we strive to bring out the best version of yourself. We believe that haircare should only contain high-quality ingredients, respect our beautiful planet, and keep our furry friends safe. That's why our entire product line is 100% cruelty-free and free from harmful sulfates, parabens, and gluten. We foster a fun and safe work environment where innovation and creativity are encouraged. DESIGNME is proudly Canadian and based in Montreal.

Who Are We?

We are a performance- and innovation-driven indie haircare brand, known for our unique, vegan, and cruelty-free formulations. Our products, loved by hair stylists and individuals worldwide, are crafted with care and designed to perform. As we continue to grow, we're looking for a motivated and detail-oriented Operations and Client Support Assistant to join our amazing team in Montreal, QC.

Position Overview:

We are seeking a proactive and detail-oriented Operations and Client Support Assistant to support key operational tasks, client coordination, and day-to-day logistics. This role is crucial to ensuring smooth workflows, exceptional client satisfaction, and the effective execution of promotional and PR projects. If you thrive in a fast-paced environment and enjoy problem-solving, this position is perfect for you!

What Will Your Day-to-Day Look Like?

Administrative Support and Client Service:

Assist with various administrative tasks to support the operations team.
Provide exceptional customer and client service to our diverse customer base across North America, Europe, Mexico, and Australia.

Logistics and Shipping Coordination:

Handle the paperwork for booking trucks and preparing customs documents.
Coordinate shipments, ensuring orders are processed accurately and on time.
Prepare all necessary shipping documentation and track shipments to ensure smooth delivery.
Collaborate with shipping providers and resolve any delivery-related issues.

E-commerce and Inventory Management:

Process e-commerce orders efficiently while maintaining accuracy.
Manage inventory by monitoring stock levels, updating records, and assisting with regular audits.
Address discrepancies and ensure alignment between physical and digital inventory.

Promotional and PR Tasks:

Assist the team with various projects related to promotions and public relations.
Help manage and coordinate PR initiatives, ensuring they are executed effectively.
Support the preparation and distribution of promotional materials.

General Logistics Coordination:

Support day-to-day logistics operations, including managing schedules, optimizing workflows, and improving processes.
Communicate with internal teams, vendors, and clients to ensure seamless operations.
Maintain records of shipping activities and operational tasks to ensure proper documentation and reporting.
Ensure compliance with international shipping regulations and standards.

Who Are You?

Organized and Detail-Oriented: You excel at managing tasks efficiently while ensuring nothing falls through the cracks.
Proactive Problem Solver: You anticipate challenges and address them quickly.
Tech-Savvy: Comfortable using Microsoft Office Suite (Excel, Word) and familiar with platforms like Shopify (preferred).
Collaborative Communicator: Strong interpersonal and communication skills to work effectively across teams.
Bilingual Advantage: Fluency in French is a plus.
Experienced in Administration: 1-2 years of experience in operations, logistics, or client support is preferred.

Why You'll Love Working With Us:

Collaborative Team Environment: Join a supportive and dynamic team that values creativity and innovation.
Opportunities for Growth: As DESIGNME continues to grow, so do the opportunities for your career development.
Impactful Work: Play a key role in ensuring our customers receive their orders smoothly and efficiently.
Exciting Perks: Enjoy free lunch provided by the company, exclusive access to our products, and a fun, supportive workplace.
Onsite Position: Be part of the action at our Montreal office and engage directly with the team.

Qualifications:

1-2 years of experience in administration, logistics, or operations (preferred).
Proficiency in Microsoft Office Suite (Excel, Word).
Familiarity with e-commerce platforms like Shopify is an asset.
Excellent communication and organizational skills.
Problem-solving mindset and ability to thrive in a fast-paced environment.
Fluency in French is a plus

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Schedule:

8 hour shift
Day shift
Monday to Friday
Morning shift

Education:

DCS / DEC (preferred)

Experience:

Logistics: 1 year (preferred)
Administrative experience: 1 year (required)

Language:

French (preferred)
English ( Required)

Work Location: In person

Read the full job description and apply online on the recuiter's web-site

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