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Description du poste

La Financière Manuvie recherche un spécialiste en service à la clientèle bilingue pour rejoindre son équipe. Vous serez chargé de fournir un service exceptionnel aux titulaires de police, agents et autres collaborateurs en français et en anglais par appels entrants, courriels et chat.

Rôle et responsabilités

  • Fournir un service à la clientèle exceptionnel en répondant à leurs besoins et attentes;
  • Gérer un volume élevé de demandes de clients et analyser les problèmes pour fournir des solutions détaillées et proactives;
  • Utiliser des technologies avancées et des systèmes logiciels pour enregistrer avec précision les interactions avec les clients et fournir des solutions exceptionnelles;
  • Faire preuve d'intelligence émotionnelle et de compréhension dans toutes les interactions pour établir des relations positives avec les clients et les conseillers;

Compétences requises

  • Bilinguisme (compétence verbale et écrite) en français et en anglais;
  • Expérience avérée dans un environnement de service à la clientèle rapide;
  • Compétences techniques solides et capacité à naviguer dans plusieurs systèmes informatiques et applications logicielles;

Vos avantages

  • Salaire compétitif : 22,50$ à 25,00$ par heure;
  • 37,5 heures de travail par semaine;
  • Avantages sociaux tels que l'assurance dentaire, l'assurance maladie complémentaire, l'assurance vie et l'assurance vision;
  • Options d'achat d'actions;
  • Congés payés;
  • Horaires flexibles du lundi au vendredi.

Read the full job description and apply online on the recuiter's web-site

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