Senior Implementation Specialist

This role will be accountable for the successful and accurate implementations of complex Mid-market Group Benefits Clients.
The Senior Implementation Specialist will provide expert navigation for Plan Sponsors and Advisors and is a key member of the Plan Sponsor Experience organization within Group Benefits.
The incumbent will support both internal and external customers when launching new clients on Manulife's suite of systems.

This will be achieved by having comprehensive knowledge in the areas of systems, pricing, underwriting, administration, and customer service.
The individual serves as the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.
The profile of a complex Mid-Market GB client is one that will issue on both coverage and non-coverage platforms and includes all funding arrangements.

• This is a fully Remote position, and we are open to candidates across any province in Canada.

Position Responsibilities:

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources
• Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business
• Evaluate and determine appropriate non-standard risk assessments for diverse and complex new business
• Provide analysis and technical support regarding product, pricing and alternate funding arrangements
• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary
• Support the RGO in maintaining Plan Sponsor (Plan Sponsor Services and Regional Group Offices) and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries
• Conduct constructive negotiations utilizing underwriting judgment and guidelines
• Actively participating in Group Benefit and Underwriting process and product improvement initiatives
• Assist with ongoing development of peers

Required Qualifications:

• In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems
• Minimum of 5 years working in Group Benefits
• Solid knowledge of funding arrangements, risk analysis and financial reporting
• Strong mathematical aptitude
• Strong verbal, written communication and presentation skills
• Demonstrated analytical and problem-solving abilities
• Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously
• Ability to effectively engage, negotiate and communicate with internal partners (Plan Sponsor Services and Regional Group Offices) and Market Sources / Sponsors
• Strong attention to detail
• Ability to handle fluctuating workloads and multiple priorities within set time constraints
• Excellent knowledge of Window's based software (Word, Excel)
• Attention to detail / Accuracy is paramount to success

• Demonstrates ability to interact effectively with various levels of internal and external customers
• Can work comfortably within tight turnaround times and fluid deadlines
• Able to provide creative and thorough solutions that meets our clients' needs while maintaining business credibility
• Strong collaborator and understands the needs of business partners as well as Manulife's

Preferred Qualifications:

• Demonstrated experience in underwriting, including reviewing rates and developing application and financial agreements
• Excellent & extensive knowledge of Manulife Systems

When you join our team:

• We'll empower you to learn and grow the career you want.
  
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
To learn more about us, visit ***/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact ***.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact *** for the salary range for your location.
The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
If you are applying for this role in the U.S., please contact *** for more information about U.S.-specific paid time off provisions.