Virtual business advisor

A reputable banking company is looking for a Virtual Business Advisor - Bilingual (French & English) to join their team, remotely.

The role helps clients to meet their immediate and long-term goals by understanding business and financial needs and/or identifying opportunities to further deepen the relationship with the customer.

In addition to sales, this role supports clients' day-to-day business needs by ensuring clients' cash management and simple credit needs are met.

Position: Virtual Business Advisor
Salary: $64,000 - $72,000 yearly
Schedule: Working hours M-F 8-8, Saturday 10-7 (rotational, once a month right now and day in lieu given), Sun Closed
Possibility of overtimeStart Date: December 2024

Advantages
• 100% remote
• Well-known reputable company
• 10% annually on salary per year based on performance
• Full benefits - medical, dental, mental health
• Employee stock share
• Employee banking offers
• 3 weeks vacation prorated

Responsibilities
• Provide guidance, support, and advice to clients through discovery conversations in order to meet their short and long-term needs and triage high-value clients to the appropriate relationship team.
• Assess and recommend products based on suitability, while identifying opportunities to cross-sell.
• Prepare concise analysis and recommendations in support of credit submissions, ensuring all information is accurately entered.
• Build strong partnerships by working closely with key partners.
• Promote and demonstrate the use of digital banking options by introducing the client to alternative ways.
• Offer solutions, resolve and/or escalate client issues and concerns to leadership and/or appropriate parties without delays.
• Introduce high-value clients to Relationship Managers.
• Support back-end Digital Business Onboarding (DBO) validation including support for managed clients.
• Ensure that all internal dealings and dealings with clients reflect the standards prescribed by policies and procedures, including: Anti-money laundering, Reputational and Legal Risk, Code of Conduct, Risk Management, etc.
• Exercise appropriate due diligence prior to making credit recommendations and similarly prior to completion of any product sales.
• Follow established bank policies, procedures, guidelines, practices and required documentation; complete all risk activities.
• Dedicate time to personal development as guided by your individual plan and job-specific learning requirements; participate in coaching sessions to obtain feedback on current performance and create an action/development plan.
• This role has the authority to resolve client issues within guidelines and escalate unresolved matters to the appropriate area for resolution.
• When required, execute overrides based on operating procedures and delegate approvals within prescribed limits and authority based on job level.

Qualifications
• Bilingual French & English - written and oral.
• 2-3 years of experience in a similar role.
• Must be well versed in business accounts, credit cards, overdrafts, loans, lines of credit, and similar financial products.
• Well-developed knowledge of sales practices and experience in a professional fast-paced sales and service environment, preferably in a financial and client service industry or Client Contact Center.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable).
• Strong influencing and negotiating skills to respond to objections and offer solutions.
• Organized and detail-oriented to manage high volumes of information.
• Well-developed ability to multi-task and work within tight timelines.
• Well-developed knowledge of different corporate structures and basic credit analysis.
• Demonstrate service excellence by being knowledgeable, resourceful, and professional during all client interactions.
• Well-developed knowledge of business products and services including lending, cash management solutions, and GICs, as well as banking center services.
• Ability to read and interpret financial statements, credit bureaus, and other financial documents with the purpose of understanding a client's business and preparing quality credit applications.
• Well-developed knowledge of a full range of credit products/services, lending practices, credit analysis, compliance standards, and business-specific products and services to fulfill or service clients with varying financial needs.
• Well-developed sales and communication skills and experience handling client calls and delivering an excellent client experience.
• Well-developed interpersonal skills to establish and maintain strong relationships with clients, employees, and internal/external partners.
• Well-developed understanding of lines of business, services, systems, and operational knowledge to use company applications, desktop tools, ATM, and online or mobile functionalities.

Summary
Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on randstad.ca
3) Send your resume to *** and add subject: Virtual Business Advisor - Bilingual.

We thank all those for applying.

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