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The candidate should possess excellent written and verbal communications skills and comprehensive report development. The candidate will also have familiarity with Word and Excel.The ideal candidate for this role will have the following role & responsibilities:
• Follow internal procedures and scenarios for the call quality audits
• Process reviews and inform the operations team of findings
• Communicate quantitative and qualitative findings from test results to the operations team
• Monitor efforts to resolve product issues and track progress
• Ensure that the service satisfies client requirements and meet or exceed expectations
• Spot areas for improvement to enhance the service efficiency
• Defining new data collection and analysis processesJob Types: Full-time, PermanentPay: From $18.50 per hourExpected hours: 37.5 per weekBenefits:
• Company events
• Dental care
• On-site parking
• Vision careWork Location: In person

Read the full job description and apply online on the recuiter's web-site

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