Postmortem Technician - Client Service Representative

Department: LSD Animal Health Laboratory
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
SuccessFactors: Career Opportunities (sapsf.com)

General Purpose
The Animal Health Laboratory (AHL) is seeking a qualified Postmortem (PM) Laboratory Technician/Client Service Representative (CSR) to contribute to the general operation and functionality of the postmortem suite and to provide front-line client service, specimen accessioning, and data-entry in Specimen Reception.

Duties and Responsibilities
The PM Laboratory Technician responsibilities include: taking postmortem submission histories; unloading large and small animal carcasses and assisting with live animals; assisting pathologists in performing gross postmortem (autopsy) examinations by preparing and prosecting carcasses and collecting laboratory samples; cleaning and disinfecting the postmortem room and equipment; properly disposing of carcasses and laboratory waste; operating and maintaining various types of postmortem equipment including saw, overhead hoists, hydraulic tables, thermal tissue digester; helping to ensure health and safety regulations are followed; ordering/shipping/receiving specimens and supplies; assisting with equipment cleaning and maintenance.

The CSR's responsibilities include:
Receiving incoming specimen submissions
Interpreting handwritten case submission forms and entering submission requests and case histories into the laboratory information management system (LIMS)
Accepting payment from external clients at time of specimen submission
Preparing, packaging and shipping samples to external labs (national and/or international)
Answering telephone enquiry line for AHL clients
Retrieving electronic mail and redirecting calls to appropriate areas
Acting as a liaison between various University of Guelph departments (e.g., OVC Pathobiology)
Acting as a contact to clients for the veterinary diagnostic laboratory
Splitting specimens for dispatch to various labs
Trimming tissues and making blood smears
Preparing and filing pending and billed case information

Requirements
2-year Community College program (veterinary technician preferred), combined with 1 year of related experience, or an equivalent combination of education and experience
Understanding of veterinary medical terminology
Working knowledge of farm animal husbandry
Ability to work safety with live farm animals and take accurate case histories
Ability to assist with euthanasia of animals
Good manual dexterity and knowledge of basic anatomy to assist with postmortem examination
Excellent computer, data-entry and keyboarding skills
Working experience in an organization with quality accreditation and a thorough understanding of quality protocols
Working knowledge of laboratory information management systems
Knowledge of biosafety and safe sample handling and distribution
Experience with specimen accessioning with a diversity of samples
Ability to work effectively with internal and external clients and to be able to relay critical information to others
Some experience with billing/invoicing, accepting payments from clients and receiving/delivering supplies
Proven ability to be an effective team player in a high-volume, time-sensitive setting
Proven experience with telephone/frontline client relations
Excellent organizational, communication, and interpersonal skills
Understanding of WHMIS and Occupational Health & Safety in a laboratory environment.

Must be physically capable of lifting/moving 40-60 pounds on a regular basis. Must be (or willing to be) rabies vaccinated .

Hours of work: Wednesday to Sunday, 35 hours per week, with scheduled start times between 8:00 a.m. and 10:00 a.m.

Employee Type: Regular
Position Number: 10482124
Classification: USW, Local 4120 Salary: Band 4
USW Local 4120 Wage Grid
• Tentative evaluation; subject to final review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 10/28/2024
Closing Date: 11/04/2024