Bilingual Customer Experience Specialist

Sym Tech Dealer Services
CA - Ontario
December 30, 2024

Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON.

A career with us offers:

A fun, fast paced culture
Competitive wages and benefits
On-going industry training programs and professional development opportunities
A professional, collaborative and progressive work environment
An empowering atmosphere where people are inspired to do great work
The chance to work with some of the best in the business!

Position Summary

Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

Position Functions

Provide best in class customer service to external clients/ support and assistance to internal departments
Assist in corresponding with members of the sales team via phone or email
Daily administration and coordination of customer service activities
Liaise with the sales team to coordinate in-field support
Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders
Assemble marketing/sales collateral and POS materials
Maintain a strong knowledge of Sym-Tech products
Meet or exceed monthly call center performance objectives including call quality and performance objectives
Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date)
Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments
Additional duties, tasks and/or projects as required by Management

Minimum Requirements

3+ years of customer service experience or relevant industry experience
Fluent French and English language skills (written and spoken)
A passion and desire to consistently and compassionately deliver a superior customer experience
Energetic, friendly, outgoing, proactive personality and phone business acumen
Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment
Proven ability to adapt to changing situations
Excellent written and oral communication skills
Demonstrated experience with customer escalation, conflict resolution, and negotiation
Strong willingness to problem solve and work well with minimal supervision
Strong team building skills, to work well within a close team environment - self-sufficient and resourceful
Proficient in the MS Office suite
CRM experience an asset
May be required to work overtime as per business needs

Read the full job description and apply online on the recuiter's web-site

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