Office Customer Service Representative

At OPENLANE we make wholesale easy so our customers can be more successful.

• We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

• We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

We're Looking For:

We are seeking a Customer Service Representative with experience in providing exceptional customer service. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. You will be involved in handling customer inquiries, providing product assistance, and resolving concerns. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach. The ideal candidate will have 2+ years of experience in customer service with the ability to develop a strong understanding of our product offerings.

You Are:

• Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

• Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

• Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology.

• Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

You Will:

• Handle inbound customer inquiries and provide timely and accurate responses.

• Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.

• Work within multiple channels to include chat, case (written), and phone calls (verbal).

• Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.

Must Have's:

• 2+ Years of customer service experience.

• Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.

• Strong organizational and time management skills.

• The ability to troubleshoot within technical applications and proficient in utilizing multiple applications at once.

• Excellent oral and written communication skills.

Nice to Have's:

• Experience using CRM software for tracking customer interactions.

• Previous experience in the automotive industry.

• Existing familiarity with our specific product offerings.

Sound like a match? - We can't wait to hear from you!

We thank all applicants, however, only applicants selected for an interview will be contacted.

OPENLANE Canada is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise Human Resources if you require disability-related accommodation.