Venue IT Support Specialist

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Venue IT Support Specialist

Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id JR-76682

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit livenationentertainment. com.

WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

Join the Live Nation Canada team as a Venue IT Support Specialist! This role offers an exciting opportunity to be at the forefront of live entertainment technology, ensuring seamless operations across our iconic Toronto venues. As a vital technical resource, you'll work as part of a centralized help desk, providing exceptional onsite and remote IT support while playing a key role in creating unforgettable fan experiences.

This position requires flexibility with scheduling, including evening, weekend, and holiday shifts, as well as occasional extended hours for events and festivals. Access to a car would be preferred. If you're passionate about technology and live entertainment, this is the role for you!

WHAT THIS ROLE WILL DO

• Event and Venue IT Support:

  • Provide onsite IT troubleshooting assistance to venue administrative, operations, and production staff.

  • Deliver proactive "day of show" IT support to ensure POS systems and access control technologies are fully operational before gates open.

  • Serve as an onsite IT resource for touring production teams, offering real-time assistance during events.

• Issue Management and Resolution:

  • Identify, track, and help resolve persistent IT issues, escalating to remote support or service delivery teams as needed.

  • Ensure venue technology problems are reported and addressed promptly, following established escalation procedures.

• Infrastructure and Equipment Management:

  • Assist with deployment, maintenance, and inventory management of onsite IT equipment, including POS terminals, network hardware, and workstations.

  • Support the extension or upgrade of IT infrastructure for special events such as festivals or private functions.

• Seasonal Operations:

  • Participate in seasonal IT preparations, including equipment setup, testing, and validation before events.

  • Assist with shutdown and winterization activities to ensure equipment is properly stored and maintained.

• Network and System Management:

  • Develop and demonstrate a comprehensive understanding of venue network connectivity and deployed technologies.

  • Troubleshoot network-related issues to maintain seamless communication and connectivity across venues.

• Communication and Collaboration:

  • Help establish clear communication channels between all teams in the venue to ensure IT issues are reported and resolved efficiently.

  • Work closely with remote IT teams to align on technical needs and implement long-term solutions.

WHAT THIS PERSON WILL BRING

• Technical Expertise:

  • Strong knowledge of Apple iOS, MS Windows, and network technologies, with hands-on experience in troubleshooting hardware and software issues.

  • Familiarity with IT ticketing systems (e. g. , ServiceNow) and inventory management tools is an asset.

  • Basic understanding of network infrastructure, including routers, switches, and wireless access points.

• Customer Service Orientation:

  • Proven ability to communicate effectively with technical and non-technical staff, delivering top-notch customer service in high-pressure environments.

  • Strong interpersonal skills, with a professional and approachable demeanor.

• Problem-Solving Skills:

  • Self-motivated with the ability to independently troubleshoot and resolve technical issues.

  • Creative thinker with excellent attention to detail and a proactive approach to problem-solving.

• Flexibility and Reliability:

  • Ability to adapt to a dynamic work environment, with a flexible schedule that includes evenings, weekends, holidays, and extended hours for events and festivals.

  • Comfortable working in various environments, including crowded venues or outdoor settings.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych.
• YOURSELF: Generous paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets.
• WEALTH: RRSP program with company match, Stock Program Reimbursement.
• FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support.
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
• OTHERS: Volunteer time off, crowdfunding network, gender reassignment support.

We thank all candidates for their interest, only those who will be selected for an interview will be contacted.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc. ; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matter.