Solutions Designer – CRM RQ08543 Ministry of Solicitor General

Softline™ Technology Inc
CA - Ontario - Toronto
January 26, 2025
IT

Description

NOTE: This position is currently listed as 'Onsite'; however, the Assignment under this request will provisionally be 'Hybrid', working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

The VOR Master Service Agreement which expires on April 5, 2026, leaves some Contracts with funding unassigned for fiscal 2025-26. If the current statement of work expires March 31, 2026, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2026 based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2026 and be upon the same terms, conditions, covenants contained in the SOW.

Configure/customize a Salesforce solution (Field Service Modules) and integrate Salesforce with other applications using web services or other mechanisms to fulfill the business need.
Planning, implementing and supporting Salesforce solution for coroners.
Documenting processes, Architectural documents (e.g. Information Architecture, Solution Architecture document etc.)/ logical/ conceptual design and leading the Architectural governance checkpoints artifacts and approvals in line with Government of Ontario Information and Technology Standards.
Collaborate with IT Professionals throughout the Software Development Life Cycle.
Report progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
Manage issues and User Stories in DevOps.
Conduct root cause analysis to troubleshoot and resolve defects/incidents.
Acts as the technical advisor/expert.
Deliverables: IT Solution Development - Environment set-up, Configuration, customization.

Skills

Experience Requirements

Skills and Knowledge:

Able to quickly integrate new concepts and easily understand business needs.
Evaluating which Salesforce components and other technology products and frameworks to be used.
Experience with building Salesforce Field Service solutions based on user stories and low level designs.
Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.
Strong experience delivering products in Agile/Scrum mode.
Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Service cloud, community, available tools available within AppExchange and Salesforce Platform.
Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC).
Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.
Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.
Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT.
Experience with deployment tools such as GitLab, Jenkins, etc.
Experience with Government of Ontario Information and Technology Standards.
Experience completing Enterprise Architecture documentation - e.g. Information Architecture Document, Solution Architecture Document.
5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when Salesforce configuration options are desirable over custom code.
Certified Salesforce Platform Developer I or equivalent experience.
Salesforce Certified OmniStudio Developer.
Salesforce Certified Experience Cloud Consultant.
Salesforce Certified Administrator.

Criteria

Criteria 1: Salesforce Experience (Field Services)
Criteria 2: Design, Analysis, Development and Configuration
Criteria 3: Communication, Consultation and Collaboration Skills
Criteria 4: Agile Experience
Criteria 5: Public Sector Experience

Knowledge Transfer

Knowledge to be Transferred: (at the end of the contract)

Ongoing process and at the end of the contract.

Knowledge to be Transferred to: Project Manager/ Team members/ JTS FTE Staff.

Details of Transfer: Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with JTS staff. Assign tasks to FTEs to provide hands-on experience and learning opportunities, provide guidance/training to FTE staff. All design, development and artifacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided.

Supplier Comments

Closing Date/Time: 2025-01-27, 1:00 p.m.

Max no of submission- 1(one)

Must haves:

SalesForce Field Service experience

•

Read the full job description and apply online on the recuiter's web-site

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