Senior Endpoint Analyst

About Us:

Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada's most dynamic business sectors.
We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.

Our Culture:

At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible.
We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment.
Our Firm's success is built on the unique skills, perspectives, experiences and values of each individual.
We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.

Role Overview:

Our Toronto office is currently recruiting for a Senior Endpoint Analyst in our Information Technology Department, reporting to our Manager, IT Infrastructure.
The Senior Endpoint Analyst is responsible for implementing and supporting desktop image, corporate end-point technologies, and software updates.
This role requires a team-oriented approach, the ability to work with people at all levels of responsibility within the firm and a willingness to accommodate a flexible work schedule and on-call responsibilities.

The successful candidate will be responsible for:

• Implementing and maintaining Intune mobile device management platform.
• Participating in the development of IT policies and procedures to ensure system integrity and security
• Creating and supporting Windows desktop image in Microsoft SCCM and Intune environment.
• Packaging, deploying, and maintaining desktop and mobile applications.
• Endpoint deployment such as desktops and Firm managed mobile devices.
• Following the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results taking responsibility for end-to-end deployment and support.
• Troubleshooting and resolving hardware, software, and connectivity problems on supported systems.
• Performing routine maintenance tasks on desktop systems and mobile devices, including software updates, critical patches, and system configurations.
• Coordinating with other IT teams to deploy and upgrade desktop hardware and software as needed.
• Responding promptly to desktop-related incidents, minimizing downtime and ensuring quick resolution.
• Documenting incident details, resolutions, and preventive measures for future reference.
• Collaborating with other IT teams to address complex technical issues and escalate problems when necessary.
• Communicating effectively with end-users to gather information, provide updates, and ensure customer satisfaction.
• Maintaining accurate and up-to-date documentation of desktop and mobile device configurations, troubleshooting procedures, and user guides.
• Contributing to the development and improvement of standard operating procedures.
• Providing 2nd level support to incidents as assigned and ensure proper escalation of calls and closure of incidents.
• Staying current with the latest technologies and best practices in endpoint system administration and IT security protocols.

The successful candidate must have the following education, experience and/or demonstrated skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5+ years of experience in endpoint support.
• Strong Working knowledge of the following Microsoft technology:
  Windows 10/11, SCCM, Intune, Microsoft 365/Exchange Online/Teams and Microsoft Azure.
• Strong troubleshooting skills for both hardware and software issues.
• Working knowledge of Windows operating systems, Microsoft Office Suite, legal applications and Powershell.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced and high-pressure environment.
• Excellent communication skills and a demonstrated ability to create technical documentation.
• Excellent organizational and time management skills.
• Analytical thinking and problem-solving capability.
• Microsoft certifications an asset.
• Law firm experience an asset.

Employment Type:
Permanent, Full-Time

What we offer:

• Competitive compensation + Extended Health & Dental Care.
• RRSP Matching Program.
• Education/tuition allowance.
• Fitness Reimbursement Program.
• Diversity and Inclusion Centric Culture.
• A Culture of Wellness:
  Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well-being of our employees by providing resources, services, training and support on an ongoing basis.
• A fully stocked kitchen with healthy snacks, plus coffee, tea, and drinks throughout the year.
• A business casual dress code (client/day specific).
• Employee referral bonus.
• A hybrid work environment.

Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity and an accessible environment.
It is our priority to remove barriers to provide equal access to employment.
We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
All qualified candidates are encouraged to apply, and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request.
Please contact our recruiter for any questions, accommodations or specific requests.

We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted.
We regret that we are unable to respond to individual inquiries about application status, unless required for accommodation purposes.