Operations Associate

Exchange Bank of Canada
CA - Ontario - Ontario
January 13, 2025

Exchange Bank of Canada (EBC) is a Schedule 1 bank headquartered in Toronto, Canada.

Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great opportunities for a career growth.

As a specialist in wholesale foreign exchange services, EBC provides a wide range of foreign currency exchange and international payment services to financial institutions and corporations tailored to streamline processes and delivered with unparalleled customer service. To learn more, visit our website at: ***/en.

Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

Customer First - We earn the right to be our clients' first
Integrity - We hold ourselves to the highest standard to build trust.
Collaborative - We always win as a team.
Innovative - We find new methods to deliver change and advance technology to the industry.
Passionate - We are driven to be the best in class.

Exchange Bank of Canada is seeking an Operations Associate to join their Operations Team in Toronto, ON!

Role Purpose: The main function of an Operations Associate is to provide exceptional customer support to our clients via phone/email by performing several or all of the key responsibilities listed below. Responsibilities will be assigned at the discretion of the Operations Manager.

Essential Functions:

Banknote Trades:

Book banknote trades for customers via phone, email or in person including:
Rates on all currencies
Availability of currencies and denominations
Communicate pickups / delivery timeframes
Quote rates to customers through updated rates:
Using Company Software.
Verify currency / denomination availability before closing trade
Contact customers, as required, and notifying them of changes pertaining to their order.
Approve banknote trades / transfers and ensure tickets are given to the processing center in a timely manner

Customer Service:

Ensure high quality of service for all customers.
Handle all trading related situations professionally that might occur.
Understand each unique customer relationship (E.g., Some customers get their orders delivered by specific armored couriers.)
Reset client passwords, logins and/or forwarding clients to the relevant department as per their respective needs.
Edit and update customer information
Monitor incoming inventory and non-inventory orders and processing such orders in timely manner.

Shipping:

Understand couriers used to deliver packages to specific clients and restrictions for types of couriers.
Create and verify shipping labels on all orders.
Contact couriers to arrange pick ups
Contact couriers for shipment eta's
Collaborate with logistics providers to arrange and oversee shipments, ensuring compliance with customs and cross-border regulations for international orders.

Inventory:

Aid in the daily international cash operations, including processing banknote transactions.
Support the timely and accurate settlement of international cash transactions.
Assist in maintaining the daily inventory of banknotes, ensuring levels meet operational needs as defined in the SLA.

Other:

Adhere to all security procedures in place including ensuring that all outside doors are always locked and allow only those individuals to enter the premise who have prior appointments or are expected to come in.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience:

Holds or is obtaining a related degree.
1 year of related experience
Spanish-speaking preferred, ability to communicate effectively with Spanish-speaking customers

Competencies:

Action Oriented
Functional Skills
Situational Adaptability
Communicates Effectively
Optimizes Work Processes
Nimble Learning

Position Type/Expected Hours of Work:

This is a full-time on-site position. Days of work are Monday through Friday.

Benefits:

Commuter Reimbursement - EBC will pay the toll, bus or metro cost in and out of work
Holiday Pay - Paid day off for 11 designated holidays throughout the year
Paid Vacation Time Off
Paid Sick/Personal Time Off
Health/Dental/Vision Basic Life, AD/D, and Short/Long-Term Disability
RRSP - Company matches up to 5%

Please attach your resume for submission.

Exchange Bank of Canada is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.

Read the full job description and apply online on the recuiter's web-site

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