IT Infrastructure Specialist

IT Infrastructure Specialist

About Us

MCIS Language Solutions is a not-for-profit that has evolved into a social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 30 years. With over 60 full-time staff and engaging a roster of over 6,000 language professionals, MCIS provides a full suite of language solutions: from language interpretation, translation and transcription to localization, training, and training development for government, legal, police services, and healthcare organizations in more than 300 languages.

VISION | To connect people globally through languages.

MISSION | To advocate for language rights and equitable access to critical information and services through language solutions and human connections.

VALUES | Making a Difference, Compassion and Collaboration, Integrity and Innovation, Social Justice.

Social Purpose

Every year MCIS invests some of its net income into initiatives that support free services for vulnerable populations, training subsidies for aspiring interpreters and translators, and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.

Our Social Purpose Statement is that we exist to uphold the human right to be informed, heard, and understood. Language rights protect the rights of individuals and groups to choose which language(s) they use in private as well as in public interactions, such as legal, health, educational, or political access to information and services.

Learn more here: MCIS Social Purpose Journey

DUTIES AND RESPONSIBILITIES

Reporting directly to the IT Manager, this role is responsible for managing and maintaining MCIS' IT systems. The role supports a diverse range of infrastructure, including on-premises and cloud environments, ensuring secure, efficient, and reliable operations.

The IT Infrastructure Specialist's key roles and responsibilities are as follows:

Network Infrastructure Management

• Manage and maintain network infrastructure, including routers, VPN servers, firewalls, and switches.
• Ensure network security and reliability through ongoing monitoring and optimization.
• Provide technical support for network devices (printers, scanners, etc. ).
• Troubleshoot and resolve network connectivity and performance issues.

Server and Virtualization Management

• Configure and administer Windows Servers (2008+), Dell server hardware, and virtualization platforms (VMware ESXi, Microsoft Hyper-V).
• Manage server hardware upgrades, warranty claims, and maintenance.
• Implement and manage on-premises and cloud-based virtualization solutions.
• Manage user accounts and permissions in Active Directory and Microsoft Entra ID.
• Administer hybrid environments integrating on-premises and cloud identity.
• Manage Microsoft 365 services (Exchange Online, SharePoint, OneDrive).
• Create and manage virtual resources in Microsoft Azure (VMs, networks, storage).
• Ensure high availability, performance, and security across all server environments.

Backup System Administration

• Administer enterprise backup solutions (e. g. , Veritas Backup Exec).
• Manage backup schedules, execute backups, and monitor for success.
• Perform data recovery operations as needed.
• Document and maintain backup processes and policies.
• Optimize backup strategies for efficiency and reliability.

Endpoint and Network Security Management

• Manage endpoint security platforms (e. g. , Bitdefender Gravity Zone).
• Enforce security policies and handle malware incidents.
• Administer security licenses and generate reports.
• Conduct vulnerability scans and implement patches.
• Configure, manage, and monitor firewalls.
• Implement Data Loss Prevention (DLP) strategies.
• Develop and coordinate cybersecurity awareness training.
• Contribute to disaster recovery and business continuity planning.

Email Security and Deliverability

• Manage email security, including SPF, DKIM, and DMARC.
• Administer SMTP servers and troubleshoot email deliverability issues.
• Prevent email threats (phishing, malware) and configure spam filters.
• Enhance email authentication and maintain high deliverability rates.
• Establish and enforce email policies (size limits, retention, archiving).

Cloud-Based Phone System

• Manage and support cloud-based phone systems (e. g. , Zoom Phone).
• Configure, manage, and troubleshoot phone system features.

IT Support and Hardware Maintenance

• Provide technical support for software (Windows, O365, etc. ) and hardware (desktops, laptops, printers).
• Troubleshoot and resolve hardware and software issues.
• Perform hardware maintenance and upgrades.
• Manage IT assets, software licenses, and user accounts.
• Apply security patches and updates.
• Conduct user training.

IT Automation

• Develop and execute PowerShell scripts to automate IT tasks.

Documentation and Process Standardization

• Develop and maintain comprehensive IT documentation (SOPs, user guides, network diagrams, etc. ).
• Ensure documentation is accurate, up-to-date, accessible, and well-organized.
• Leverage strong writing skills to create clear and concise documentation.

Project Management and Team Leadership

• Lead IT projects (upgrades, migrations, enhancements).
• Mentor junior IT personnel and delegate tasks effectively.

Communication and Vendor Management

• Manage relationships with external vendors.
• Communicate effectively with internal stakeholders.

Other duties that are assigned and within reasonable scope of this position and the IT Department.

EMPLOYMENT REQUIREMENTS

• Proficiency in managing Windows Servers (2008+), Dell hardware, and virtualization platforms (VMware ESXi, Microsoft Hyper-V).
• Strong knowledge of network protocols, VLANs, firewall configuration, and performance optimization.
• Expertise in Microsoft 365, Microsoft Entra (formerly Azure AD), and hybrid cloud environments.
• Experience with Microsoft Azure services, including virtual machines, networks, and storage management.
• Proficiency in endpoint security solutions, including tools like Bitdefender GravityZone and vulnerability management.
• Expertise in email security, including protocols like SPF, DKIM, DMARC, and SMTP troubleshooting.
• Scripting expertise with PowerShell and familiarity with IT automation tools.
• In-depth understanding of VoIP and cloud-based communication systems like Zoom Phone.
• Excellent communication and interpersonal skills for collaboration with users, vendo.