EQ Bank - Equitable Bank - Manager of Facilities Full-time/Permanent

Being a traditional bank just isn't our thing.
We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking.
Our team is made up of inquisitive and agile minds that find smarter ways of doing things.
Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years.
Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members.
Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.
Our customers have named our EQ Bank digital platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Manager, Office Experience is in charge of overseeing and optimizing all aspects of office operations, with a focus on managing contractors, coordinating with vendors, records management oversight and enhancing existing processes while creating new ones.
This role ensures that the office runs smoothly and efficiently, aligning operational strategies with organizational goals.
The Manager, Office Experience plays a crucial role in negotiating and maintaining vendor relationships, monitoring contract compliance, and identifying opportunities for process improvements to support a productive and cost-effective work environment.
The ideal candidate will be experienced in handling a wide range of administrative related tasks, exercise excellent judgment, and be able to work independently with little or no supervision.
50%) Office Experience Service Delivery Model
~ Development and management of all Office Experience programs (cleaning, food & beverage, security, on site paramedical)
~ Collaborate and support internal Events team and IDEA team (Inclusion, Diversity, Equity and Accessibility) events
~ Collaborate with the Green Team to evolve the sustainability plan in office
~ Day to day relationship management of building cleaners through Tenant portal
~ Resourcing, staffing of Office Experience requirements and RFPs for all main services to ensure right fit
~ Drive operational effectiveness by measuring, monitoring and improving performance of contractors on each project thereby increasing operational efficiencies
~ Hire, coaching, develop contractors and full time FTE

(Organize office operations and procedures
Design and implement office policies
Manage customer inquiries through the office assist mailbox as needed and gather customer feedback via surveys
Maintain a solid understanding of our legal & regulatory obligations for our and our customer base and provide training
(15%) Physical Records Management
The Incumbent will provide Physical Records Management oversight support to the office team
This includes establishing efficient filing systems, ensuring compliance with retention policies and legal requirements, and facilitating the retrieval of information as needed.
The role also entails implementing security measures to safeguard sensitive data and continuously improving records management processes for enhanced efficiency and accessibility
Will be responsible for implementing and maintaining all offsite records database, ensure effective transfer of files and records from all divisions and dispose according to retention schedules and policies.
The incumbent will also be liaison with offsite facility to maintain all archives
(15%) Relationship Management
Establish and maintain working relationships with internal support groups, other business units, suppliers, and clients.
Accountable to mediate and resolve complaints or issues that arise within the department
Establish and maintain relationships with the bank's vendors and service providers
Management relationship with landlord in regards to all inquiries and services required
5+ years of experience in an Office Management capacity
~3+ years of people management experience
~ Can define own role, take on responsibilities and manage priorities with minimal guidance;
~ Must be self-leading with strong skills in emotional regulation, change management, analytics and customer centricity
~ long periods of standing, sitting, walking and focus on computer monitor required
~ Advanced computer skills, particularly in MS Office (Outlook, Excel, PowerPoint and Word)
~ This individual must be exceedingly well organized, flexible, courteous, and enjoy the administrative challenges of supporting an office of diverse people

The Manager should have a solid understanding of common functionality of the company as a whole
The incumbent is expected to keep themselves updated at all times of the changes in the company's policies and requirements of the regulatory bodies
The position requires an individual who can conceptualize and execute a project from beginning to end and, with minimal oversight, define the business unit requirements to achieve the objective with an understanding of the impact that changes may have on other functional areas within the Company
What we offer [For full-time permanent roles]
Medical, dental, vision, life, and disability benefits
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion.